Front office Team Member - casual

At Lighthouse Hotel Management, we pride ourselves on delivering exceptional hospitality experiences. Our Courtyard by Marriott at Luton Airport is a premier destination for travellers seeking comfort, convenience, and outstanding service. We are looking for a friendly and dedicated Front Office Team Member to join our dynamic team and contribute to our continued success.

As a Front Office Team Member, you will be the first point of contact for our guests, playing an essential role in creating a welcoming and efficient arrival and departure experience. This pivotal position involves multitasking and working collaboratively with various departments to ensure each guest's stay is memorable and enjoyable.

Responsibilities

• Warmly welcome guests upon arrival, assisting with check-in and check-out procedures accurately and efficiently.
• Manage reservations, cancellations, and amendments using our property management system.
• Provide guests with information about hotel facilities, local attractions, and transportation options.
• Handle guest enquiries and resolve issues promptly with professionalism and courtesy.
• Maintain accurate records of guest details and transactions in compliance with company policies.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any guest requests are fulfilled.
• Process payments securely and reconcile cash drawers at the end of shifts.
• Support the team with administrative tasks and other duties as required.
• Uphold health and safety standards and ensure compliance with Marriott brand guidelines.

Qualifications

• Previous experience in front office or customer service roles within the catering and hospitality industry is desirable.
• Excellent communication skills with a friendly and approachable manner.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and maintain professionalism in a fast-paced environment.
• Proficient IT skills, including experience with reservation systems and Microsoft Office.
• Flexible approach to working hours, including weekends and public holidays.
• A good command of English; additional languages are an advantage.
• Positive attitude, team player, and a genuine passion for hospitality.

Company Information & Benefits

• Lighthouse Hotel Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Competitive hourly rate of £12.31, reflecting your skills and contribution.
• Full-time, permanent employment with opportunities for career growth within Lighthouse Hotel Management and Marriott International.
• A supportive and friendly work environment where your efforts are valued.
• Training and development programmes to enhance your skills and progress your career.
• Access to staff discounts and benefits across Marriott hotels worldwide.
• Holiday entitlement in line with UK employment law.
• Employee wellbeing initiatives and a commitment to diversity and inclusion.