At a Glance
- Tasks: Welcome guests and ensure smooth front desk operations at a busy airport hotel.
- Company: Join the vibrant team at Courtyard by Marriott Luton Airport.
- Benefits: Earn £12.71 per hour with flexible hours and great staff perks.
- Other info: Enjoy ongoing training and a supportive team culture.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 12 - 13 £ per hour.
As a Casual Front Office Team Member, you will be the first point of contact for our guests, providing warm welcomes and excellent customer service. Your role will be instrumental in ensuring smooth front desk operations, assisting guests with check-in and check-out, and supporting the overall guest experience at our busy airport hotel.
Key Responsibilities
- Greet and welcome guests with a friendly and professional attitude.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Manage reservations, cancellations, and room allocations using the hotel’s booking system.
- Respond promptly to guest enquiries, requests, and feedback both in person and via phone or email.
- Assist with billing and payment processing ensuring accuracy and confidentiality.
- Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.
- Maintain a tidy and organised front desk area at all times.
- Adhere to all health and safety and security policies and procedures.
- Support other team members and undertake additional duties as required.
Qualifications & Skills
- Previous experience in front office or customer service, preferably within the catering & hospitality sector.
- Excellent communication and interpersonal skills with a friendly and approachable manner.
- Strong organisational abilities and attention to detail.
- Ability to work flexibly, including evenings, weekends, and public holidays as required.
- Proficient with computer systems and reservation software; experience with hotel PMS is an advantage.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding guest service and creating memorable experiences.
Benefits
- Competitive hourly rate of £12.71.
- Flexible working hours to suit your lifestyle.
- Opportunity to work within a vibrant, international hotel environment at Luton Airport.
- Access to staff discounts and hospitality industry perks.
- Supportive team culture with ongoing training and development opportunities.
- Contributory pension scheme and holiday entitlement in line with contract hours.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Casual Front Office team member employer: Lighthouse Hotel Management
At Courtyard by Marriott Luton Airport, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that values every team member. With flexible working hours, competitive pay, and opportunities for ongoing training and development, we ensure our Casual Front Office Team Members thrive in a dynamic international hotel environment. Join us to be part of a team that is dedicated to delivering outstanding guest experiences while enjoying unique benefits like staff discounts and a contributory pension scheme.
Contact Details:
Lighthouse Hotel Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Office team member
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly attitude. Remember, you're not just showcasing your skills; you're also showing them how you’ll interact with guests.
✨Tip Number 2
Be ready to chat about your previous experience in customer service. Think of specific examples where you went above and beyond for a guest. This will help us see how you can contribute to creating memorable experiences at Courtyard by Marriott.
✨Tip Number 3
Show off your organisational skills! During the interview, mention how you handle busy situations or manage multiple tasks. We want to know you can keep things running smoothly at the front desk, especially during peak times.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand what it’s like to work with us. Inquire about team culture, training opportunities, or how we support our staff in delivering outstanding guest service.
We think you need these skills to ace Casual Front Office team member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and hospitality. A friendly tone can make a big difference!
Tailor Your Experience:Make sure to highlight any relevant experience you have in front office roles or customer service. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Courtyard by Marriott Luton Airport!
How to prepare for a job interview at Lighthouse Hotel Management
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Casual Front Office Team Member. Familiarise yourself with the hotel’s booking system and be ready to discuss how you would handle guest check-ins and check-outs efficiently.
✨Show Off Your People Skills
Since this role is all about customer service, prepare examples of how you've provided excellent service in the past. Think of situations where you turned a negative experience into a positive one, as this will showcase your ability to handle pressure and maintain professionalism.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the job is the right fit for you.
