PAC Specialist EMEA (Fixed Term 9 Month Contract) in London

The fixed term 9 month PAC Specialist provides day‑to‑day HR support across assigned client groups and plays a key role in delivering people processes, policies and operational activity. This role is designed to provide reliable day‑to‑day cover during a period of maternity leave, ensuring continuity of support for managers and employees. The PAC Specialist is expected to use sound judgement, work independently within established frameworks and take initiative in progressing work, while escalating higher‑risk, more complex or strategic matters as appropriate. The role focuses on execution, coordination, and employee support rather than owning people strategy or final decision‑making.

What will this person do?

• Provide day‑to‑day HR support to managers and employees across assigned client groups, acting as a reliable first point of contact for routine people matters.
• Respond to manager and employee queries on policies, procedures, systems, and employment‑related processes, providing clear and practical guidance within agreed parameters.
• Support the delivery of core people processes such as onboarding, performance, compensation administration, employee changes, and engagement activity.
• Coordinate and administer people programmes and operational activity, ensuring accuracy, follow‑through, and positive employee experience.
• Support employee relations casework at the appropriate level, including notetaking, documentation, meeting coordination, and follow‑up, escalating sensitive or high‑risk matters as needed.
• Prepare routine HR documentation, letters, and system updates in line with company policy and UK employment requirements.
• Use initiative to identify issues, follow up actions, and keep work moving, while recognising when matters require review, escalation, or a management decision.
• Maintain accurate employee records, HR systems and documentation, supporting data integrity and compliance with UK employment legislation and internal policies.
• Work closely with Payroll, Finance, Legal and other internal stakeholders to ensure smooth delivery of people processes and timely resolution of issues.
• Support managers with day‑to‑day people administration and process guidance, helping them navigate routine employee matters confidently and consistently.
• Assist with reporting, tracking and administration linked to people activity, providing accurate information to support team priorities and decision‑making.
• Contribute to process improvement by identifying practical ways to improve efficiency, service quality, and employee experience in day‑to‑day HR operations.
• Handle confidential and sensitive information with discretion and ensure work is completed in line with data privacy, internal policy, and legal requirements.
• Help maintain a positive employee experience by delivering responsive, professional, and consistent support across routine HR interactions.
• Keep up to date with relevant employment legislation, policy changes, and HR best practice, and carry out other duties as reasonably required.

Bring your passion and together we will shine

• Degree‑level education or equivalent relevant experience.
• Relevant HR experience in a specialist, coordinator, advisor, or generalist support role.
• Experience supporting managers and employees across a fast‑paced, professional services, technology or similar environment is desirable.
• Good working knowledge of core HR processes and confidence managing day‑to‑day operational activity with minimal supervision.
• Strong interpersonal, relationship‑building and stakeholder management skills.
• Good knowledge of HR principles, practices, and UK employment law.
• Able to use judgement, show initiative and progress work independently, while recognising when guidance or escalation is needed.
• Strong organisational skills with the ability to manage multiple priorities and deliver to deadlines.
• Clear verbal and written communication skills, with the confidence to work with managers and employees at different levels.
• A collaborative, service‑focused approach, and the ability to handle sensitive and confidential information with discretion.
• Strong attention to detail and confidence handling HR data, reporting and documentation accurately.
• Relevant professional HR qualification, or working towards one, is desirable.
• Experience supporting process improvement and working across functions is advantageous.
• Experience working in an international or multi‑jurisdictional environment would be beneficial.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

Where applicable, Lighthouse will comply with relevant UK pay and employment legislation. Any remuneration offered will consider factors such as skills, experience, location, and the scope of the role. Lighthouse offers a comprehensive benefits package for employees in line with local market practice and business policy. Benefits may vary by location and eligibility and will be confirmed as part of the recruitment process. This role may be eligible to participate in any applicable annual bonus or incentive arrangement, subject to company policy.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.