At a Glance
- Tasks: Build strong customer relationships and help them achieve their goals with Lightcast solutions.
- Company: Join Lightcast, a global leader in labour market data and analytics.
- Benefits: Remote work, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous learning and career development.
- Why this job: Make a real impact by helping customers maximise value and drive success.
- Qualifications: 2+ years in customer success or account management, with strong relationship-building skills.
The predicted salary is between 42750 - 52250 £ per year.
Important information before applying:
- Location: This position is remote; however, Lightcast can only employ individuals who live and work in states where the company is authorized to operate. At this time, we cannot employ individuals residing or working in the following states: Alaska, Arkansas, California, Delaware, Mississippi, Montana, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, and Wyoming.
- Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
Summary: The Account Manager I (UK) is responsible for building and maintaining strong customer relationships, helping customers achieve their goals and maximise value from Lightcast solutions. They proactively manage customer outcomes, adoption, account health, and renewals while identifying opportunities for account growth through cross-sell and upsell. Working closely with internal teams, they serve as a trusted advisor to customers and help deliver an exceptional customer experience.
Major Responsibilities:
- Customer Strategy and Relationships: Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities. Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes. Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
- Customer Outcomes and Value: Develop and manage customer success plans with clear goals, milestones, responsibilities, and success measures. Monitor product adoption, engagement, account health, and progress toward customer outcomes. Proactively address risks and barriers to adoption, value realisation, or renewal. Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews. Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
- Renewals and Account Growth: Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contract execution, forecasting, and closing. Maintain consistent commercial conversations throughout the customer lifecycle. Identify and execute cross-sell and upsell opportunities by matching customer needs to the right solutions. Navigate price changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives. Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
- Cross-Functional Execution: Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience. Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment. Consistently follow through on customer actions, risks, and opportunities. Share customer insights and feedback to improve products, services, and the overall customer experience. Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
Education and Experience:
- 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
- Strong analytical, organisational, and problem-solving skills.
- Ability to manage multiple competing priorities and maintain a high level of customer activity.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
- A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.
Lightcast provides trusted global labour market data, analytics, and expert guidance that empowers communities, corporations, and learning providers to make informed decisions and navigate the increasingly complex world of work. Lightcast is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing an accessible and inclusive recruitment process. If you require reasonable adjustments at any stage of the application or interview process, please let us know and we will work with you to support your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Account Manager I (UK) - 1080 employer: Lightcast
Lightcast is an exceptional employer that champions innovation and collaboration in a remote work environment, particularly for the Product Manager role. With a strong commitment to diversity and employee growth, we offer opportunities to engage with cutting-edge technologies in AI and data analytics while fostering a culture of autonomy and support. Our focus on driving economic prosperity and mobility ensures that every team member contributes to meaningful projects that impact communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager I (UK) - 1080
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lightcast. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lightcast before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager I (UK) - 1080
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lightcast:Your cover letter is your chance to shine! Tell us why you want to work at Lightcast specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lightcast!
How to prepare for a job interview at Lightcast
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
