At a Glance
- Tasks: Install, service, and repair gaming terminals while ensuring top-notch customer satisfaction.
- Company: Join Light & Wonder, a leader in the gaming technology industry.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and generous leave policies.
- Other info: Enjoy ongoing training, career development, and clear progression opportunities.
- Why this job: Combine your passion for technology with a dynamic, customer-facing role in gaming.
- Qualifications: A full UK driving licence and a willingness to learn; tech experience is a plus.
The predicted salary is between 27000 - 29000 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Field Service Technician – [Greater London]
Salary: £27,250 + £1,300 shift allowance + benefits
Location: N, AL, MK, LU, HP, SG, EN, WD & IG
Hours: 40 per week, rolling 5 days out of 7
About Us
At Light & Wonder, it's all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide.
We're looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.
This role is ideal for:
- Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.
- Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided).
If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.
Key Responsibilities
- Install, service, and repair betting and gaming terminals.
- Ensure new shop installations are completed to the highest standards.
- Carry out preventive maintenance and respond to service calls.
- Coordinate and supervise the removal of equipment when required.
- Maintain strong customer relationships, providing clear operating instructions and updates.
- Log service visits, incidents, and customer feedback accurately.
What you'll bring
- A passion for technology and the willingness to learn.
- Strong customer service and confident communication skills.
- Good time management and ability to meet targets.
- A full UK driving licence.
- Previous technical experience is an advantage but not essential – we'll provide training and support.
What we offer
- Discretionary Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance (option to add dependents)
- Life Assurance
- Employee Assistance Programme (EAP)
- Paid leave for: Your birthday or another special occasion, Volunteering/charitable projects, Prioritising your mental health & wellbeing
- Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
- Company van, phone, tablet, tools, and training provided
- Ongoing training, career development, and clear progression opportunities
You may have experience as a: Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer.
Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.
Qualifications
- A passion for technology and the desire and ability to learn new systems
- Strong customer service skills
- Clear and confident communication skills
- Good time keeping and the ability to work to targets
- A full UK driving license
- Applicants with little experience, but relevant qualifications may also be considered
- Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector
You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.
What we can offer you!
- Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance for you and the ability to add dependents
- Employee Assistance Programme
- Life Assurance
- Paid leave to prioritise your mental health & wellbeing
- Paid leave to work on charitable projects
- Paid leave to celebrate your birthday or another special occasion
- Access to voluntary benefits, like dental insurance, critical illness cover, discount portal and more
- Training, support and career development
Field Service Technician in London employer: Light & Wonder
Light & Wonder is an exceptional employer, offering a dynamic and collaborative work culture in the vibrant city of Manchester. Employees benefit from flexible working options, comprehensive perks, and ample opportunities for professional growth, making it an ideal place for those passionate about creating engaging gameplay experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in London
✨Tip Number 1
Get to know the company! Research Light & Wonder and their gaming technology. Understanding their products and culture will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles. Think about your past experiences and how they relate to the job. Being ready to share specific examples will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Light & Wonder. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Field Service Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Technician role. Highlight any technical experience, customer service skills, and your passion for technology to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a great fit. Keep it friendly and professional, and don’t forget to mention your willingness to learn.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it's in your CV or cover letter, let us know how you’ve successfully dealt with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Light & Wonder
✨Know Your Tech
Brush up on your technical knowledge related to gaming and electronics. Familiarise yourself with common gaming terminals and their functionalities, as well as any recent advancements in the industry. This will show your genuine interest and help you answer technical questions confidently.
✨Customer Service Focus
Since this role involves a lot of customer interaction, prepare to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided excellent service. Highlighting your communication skills will be key to impressing the interviewers.
✨Time Management Skills
Be ready to talk about how you manage your time effectively, especially when juggling multiple service calls. Consider sharing a story that illustrates your ability to prioritise tasks and meet deadlines, as this is crucial for a Field Service Technician.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the types of technology you'll be working with. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
