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- Tasks: Install, service, and repair gaming terminals while building strong customer relationships.
- Company: Join Light & Wonder, a leader in land-based gaming technology.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and paid leave for special occasions.
- Why this job: Combine your passion for technology with a dynamic, customer-facing role on the road.
- Qualifications: A full UK driving licence and a willingness to learn; previous experience is a plus.
- Other info: Enjoy ongoing training, career development, and clear progression opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Field Service Technician remote type: Hybrid locations: London, United Kingdom time type: Full time posted on: Posted Today job requisition id: R320973
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Field Service Technician – [Greater London]
Salary: £27,250 + £1,300 shift allowance + benefits
Location: N, AL, MK, LU, HP, SG, EN, WD & IG
Hours: 40 per week, rolling 5 days out of 7
At Light & Wonder, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.
This role is ideal for:
- Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.
- Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided).
If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.
Key Responsibilities
- Install, service, and repair betting and gaming terminals.
- Ensure new shop installations are completed to the highest standards.
- Carry out preventive maintenance and respond to service calls.
- Coordinate and supervise the removal of equipment when required.
- Maintain strong customer relationships, providing clear operating instructions and updates.
- Log service visits, incidents, and customer feedback accurately.
What you’ll bring
- A passion for technology and the willingness to learn.
- Strong customer service and confident communication skills.
- Good time management and ability to meet targets.
- A full UK driving licence.
- Previous technical experience is an advantage but not essential – we’ll provide training and support.
What we offer
- Discretionary Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance (option to add dependents)
- Life Assurance
- Employee Assistance Programme (EAP)
- Paid leave for your birthday or another special occasion
- Volunteering/charitable projects
- Prioritising your mental health & wellbeing
- Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
- Company van, phone, tablet, tools, and training provided
- Ongoing training, career development, and clear progression opportunities
You may have experience as a:
- Field Service Technician
- Field Engineer
- IT Support
- Maintenance Engineer
- Electronics Engineer
- Electrical Engineer
- Installation Engineer
- Technical Support
- IT Trainer
- Customer Engineer.
Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.
Qualifications
- A passion for technology and the desire and ability to learn new systems
- Strong customer service skills
- Clear and confident communication skills
- Good time keeping and the ability to work to targets
- A full UK driving license
- Applicants with little experience, but relevant qualifications may also be considered
- Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector
Field Service Technician employer: Light & Wonder, Inc.
Contact Detail:
Light & Wonder, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Light & Wonder. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical skills and customer service. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you fixed something or improved a process. This is key for a Field Service Technician role, and it’ll impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Technician role. We want to see how your background in IT, electronics, or engineering can shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re passionate about technology and how your customer service skills make you a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and fix things like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining Light & Wonder!
How to prepare for a job interview at Light & Wonder, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to gaming and electronics. Familiarise yourself with common issues that Field Service Technicians face, as well as the types of equipment you'll be working with. This will help you answer technical questions confidently.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or built strong relationships with clients.
✨Plan Your Journey
As a Field Service Technician, you'll be travelling between sites. Make sure you know the areas you'll be covering and plan your route ahead of time. This shows that you're organised and can manage your time effectively.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or the technology you'll be working with. It shows your genuine interest in the role and the company.
