At a Glance
- Tasks: Install, service, and repair gaming terminals while travelling across Greater London.
- Company: Join Light & Wonder, a leader in gaming and entertainment technology.
- Benefits: Enjoy 25 days' holiday, performance bonuses, and private medical insurance.
- Other info: Gain specialist training and develop valuable skills for a rewarding career.
- Why this job: Work hands-on with tech, solve problems, and meet new people every day.
- Qualifications: A full UK driving licence and a passion for technology are essential.
The predicted salary is between 31500 - 38500 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Do you enjoy solving problems, working with technology, and being out on the road rather than behind a desk? Join Light & Wonder as a Field Service Technician and build a career with a global leader in gaming and entertainment technology. Whether you're an experienced technician or looking for an opportunity to develop new skills, we'll invest in your training and help you grow in a rewarding technical career. You'll spend your days supporting customers across Greater London, diagnosing faults, carrying out repairs, and ensuring our products are performing at their best. If you're self-motivated, enjoy meeting new people, and take pride in fixing things, we'd love to hear from you.
Location: WD, AL, LU, SG, MK postcodes - please note to apply, you must live in one of the above postcodes.
Hours: 40 per week, rolling 5 days out of 7
We're currently looking for technicians to cover the WD, AL, LU, SG, MK postcode areas, working a rolling 5 out of 7 day pattern. We're looking for people who share our values:
- Dare to be Bold - We bring courage to work every day and aim for the extraordinary.
- Uphold Integrity - We act with accountability, respect, and honesty in everything we do.
- Never Settle - We continuously challenge ourselves to improve and innovate.
- Celebrate Perspectives - We value diverse thinking and different viewpoints.
- Win as a Team - We support one another and succeed together.
What You'll Do
- Install, service, and repair gaming and betting terminals across customer sites.
- Complete new venue installations to the highest standards.
- Carry out preventative maintenance and respond quickly to service requests.
- Diagnose and resolve technical issues, ensuring minimal disruption for customers.
- Coordinate equipment removals and upgrades when required.
- Build strong relationships with customers, providing clear updates and operational guidance.
- Accurately record service visits, maintenance activities, and customer feedback.
- Travel across your designated region, managing your daily schedule effectively.
What You'll Bring
- A genuine interest in technology and troubleshooting.
- Strong customer service skills and confidence communicating with a wide range of people.
- The ability to work independently and manage your own workload.
- Good organisation and time management skills.
- A proactive approach to problem-solving and delivering excellent service.
- A full UK driving licence.
- Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role would be advantageous, but isn't essential.
Qualifications
- A full valid UK driving license.
- Live in one of these postcodes: WD, AL, LU, SG, MK.
How You’ll Grow
- Gain specialist training on industry-leading gaming and betting technology.
- Develop valuable technical, diagnostic, and fault-finding skills that can support a long-term career in engineering and field service.
- Build experience working independently while developing strong customer relationship and service management skills.
What we can offer you!
- Annual performance bonus.
- 25 days' holiday plus bank holidays.
- 1 day paid leave to work on charitable projects.
- 1 day paid for personal celebration e.g. birthdays.
- Half Day for Health, encouraging you to take time away for you and your wellbeing.
- Up to 8% employer pension contributions.
- A reward platform offering cycle to work, shopping and lifestyle discounts/cashback.
- Remote GP access alongside a wellbeing platform.
- Private Medical Insurance.
- Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn.
- Employee Assistance Programme (EAP).
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Field Service Tech employer: Light & Wonder, Inc.
At Light & Wonder, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in the vibrant Spinningfields area of Manchester, our Collections Manager role offers not only competitive benefits such as an annual performance bonus and generous holiday allowance but also significant opportunities for personal and professional growth within a dynamic global organisation. Join us to lead a talented team while making impactful contributions to our business success and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Tech
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Light & Wonder, Inc. as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Light & Wonder, Inc. and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Light & Wonder, Inc.’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Tech
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Light & Wonder, Inc., highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Light & Wonder, Inc., but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Light & Wonder, Inc..
How to prepare for a job interview at Light & Wonder, Inc.
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Light & Wonder, Inc. offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Light & Wonder, Inc. but also helps you get a feel for whether you’d thrive in that environment.
