Senior Programme Manager, Partner Operations

Light & Wonder is a leading technology and entertainment business, creating new worlds where players can immerse themselves in dynamic casino, online, and mobile games. Driven by curiosity and ambition, our nearly 5,000 Creators span six continents and share one goal: to push the boundaries of what is possible in gaming.

Position Summary

We need someone who picks things up and drives them to completion — someone who treats blockers as their personal problem to solve, operates across Legal, Commercial, Technology, Finance, and external Partners simultaneously without dropping a thread, and has the seniority, the industry knowledge, and the relentlessness to make things happen in a complex, fast‑moving environment. The Partner Operations function manages the commercial and operational relationships with the Partners on our platform. This role owns the programme delivery of that function, with a specific focus on new market entries — the highest‑stakes workstreams we run.

New Market Entry & Expansion

• Lead the operational delivery of new market entry programmes — coordinating across Legal, Compliance, Commercial, Technology, and external Partners to ensure licences, integrations, and commercial agreements move in parallel and on time.
• Own the programme plan for each active market entry — milestones, dependencies, owners, risks, and blockers — and drive it to completion.

Operational Programme Delivery

• Own the Partner Operations programme portfolio — ensuring every active workstream has a clear priority, a plan, an owner, and a current status.
• Prioritise ruthlessly. Keep the function focused on what matters most, in the right sequence, with the right people engaged.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with senior stakeholders across Legal, Compliance, Finance, Commercial, and Technology, as well as with external Partners.
• Communicate programme status clearly and proactively — escalating risks, flagging decisions needed, and ensuring no one is surprised.

Documentation & Process

• Drive the documentation of Partner Operations processes and market entry playbooks — reducing reliance on tribal knowledge and enabling the function to scale.
• Identify the most important process gaps, prioritise them, and own the work to close them.

Qualifications

• 5+ years in a programme or project management role, with a track record of cross‑functional delivery in complex environments.
• Direct experience in iGaming or an adjacent regulated industry is required — you need to understand how these markets work from the inside.
• Hands‑on experience with regulated market operations — licensing frameworks, compliance requirements, or market entry — is required, not preferred.
• Strong senior stakeholder management experience.
• Formal project management qualification (e.g. PRINCE2 Practitioner, PMP) is an advantage.

Benefits & Work Environment

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.
• The opportunity to interact with global teams on a regular basis.
• Tangible and genuine development – at Light & Wonder, you can take your career where you want it to go!
• A stunning work location and flexible working practices.
• Guidance and development skills to progress quickly and enhance your career.