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- Tasks: Lead and inspire a team in customer service, focusing on performance and client satisfaction.
- Company: Public sector organisation in Manchester with a dynamic work culture.
- Benefits: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Management experience in fast-paced environments and strong analytical skills.
- Other info: Join a collaborative team dedicated to employee engagement and growth.
The predicted salary is between 36000 - 60000 £ per year.
A public sector organization in Manchester is searching for a Customer Service Assistant Manager to lead and inspire a multi-functional team within the back office and contact center. The role requires strong management skills with a focus on performance, employee engagement, and client satisfaction.
Candidates should have management experience in fast-paced environments and excellent analytical and leadership skills. The position supports development initiatives and offers a dynamic work culture.
Customer Service Leader - Back Office & Contact Center in Manchester employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Leader - Back Office & Contact Center in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to management and performance. We should also think of examples that showcase our leadership skills and how we've engaged teams in the past.
✨Tip Number 3
Showcase your analytical skills during the interview. We can bring data or examples of how we've improved client satisfaction or team performance in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly.
We think you need these skills to ace Customer Service Leader - Back Office & Contact Center in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your management experience. We want to see how you've led teams in fast-paced environments and what strategies you've used to keep everyone engaged and performing at their best.
Focus on Client Satisfaction: Don’t forget to mention your approach to client satisfaction. Share specific examples of how you've improved service delivery or resolved issues effectively. This will show us that you understand the importance of keeping clients happy!
Be Analytical: Since the role requires strong analytical skills, include any relevant data or metrics that demonstrate your ability to assess performance and drive improvements. We love numbers that tell a story about your impact!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Light Touch Clinic
✨Know the Organisation Inside Out
Before your interview, make sure you research the public sector organisation thoroughly. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or improved performance. Highlight how you engaged employees and enhanced client satisfaction. This will demonstrate your capability to inspire and manage a multi-functional team.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Prepare for scenario-based questions where you might need to explain how you would handle a challenging situation in the back office or contact centre. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team's current challenges or the organisation's future goals. This shows that you're not just interested in the position, but also in contributing to the organisation's success.
