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For Companies At a Glance
- Tasks: Deliver exceptional customer care and support for EasyJet travellers.
- Company: Join EasyJet, Europe's leading airline with a vibrant culture.
- Benefits: Enjoy discounts, wellbeing resources, and a competitive salary.
- Why this job: Make a real difference in customers' journeys and grow your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with excellent training and career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Are you ready to take your career to new heights? Become one of EasyJet's incredible Service Excellence Specialists and help make everyone's journey an unforgettable one!
Job Details
- Start date: March 2026
- Location: Glasgow - office based role only. No option to work from home or part‑time hours.
- Salary: £12.21 per hour
- Shifts: Full time - 40 hrs per week, 09:00‑18:00, Mon‑Fri (Weekend and later operating hours may be required at a later date)
- Training: 2 weeks training and 2 weeks graduation bay
Job Role
As a Service Excellence Specialist, you will be an essential customer touch point for vulnerable, sensitive, and brand‑sensitive cases. You will deliver the highest level of customer care, handling each case with empathy, understanding, professionalism and clarity via telephone and email. As EasyJet Ambassadors, you will demonstrate the Orange Spirit in all that you do.
Essential Competencies
- Empathy and Understanding – genuine care and empathy to build trust.
- Clarity and Professionalism – clear communication, free of jargon, and patient listening.
- Consistency and Reliability – consistent support across all interactions.
- Listening Skills – active listening to ensure accurate solutions.
- Organisational Skills – excellent attention to detail, time‑keeping, planning and scheduling.
- Follow‑Up and Resolution – timely follow‑up, especially for sensitive or brand‑related cases.
What We Need From You
- Quick learner, able to become proficient in multiple systems.
- PC and multi‑tasking skills, navigating multiple systems with ease.
- Strong verbal and written communication skills.
- Ability to interact with a variety of people and situations.
- Take ownership of situations with positivity, resilience and a dedication to Service Excellence.
- Own each case, building trust and demonstrating integrity.
What You Get From Us
- Perks at Work – savings discounts, free online classes.
- Help@Hand – discounts, podcasts, wellbeing resources, webinars, access to GP, mental health, financial and legal advice.
- Critical illness cover up to £10,000.
- Cycle to Work scheme.
- Eyecare support voucher.
- Holiday purchase scheme.
- Length of service awards.
- Workplace pension.
- Monthly Inspire Awards for the best.
- Refer‑A‑Friend – up to £1,200.
- Monthly wellbeing webinars.
- Dedicated Employee Experience support.
Service Excellence Specialists - EasyJet in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Excellence Specialists - EasyJet in Glasgow
✨Tip Number 1
Get to know EasyJet's values and culture! When you’re preparing for your interview, make sure you understand the Orange Spirit and how it reflects in their customer service. This will help you connect with the interviewers and show that you’re a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Service Excellence Specialist, you'll need to handle sensitive cases with empathy and clarity. Try role-playing common customer scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved complex issues in the past. This will demonstrate your ability to thrive in a fast-paced environment like EasyJet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s take your career to new heights together!
We think you need these skills to ace Service Excellence Specialists - EasyJet in Glasgow
Some tips for your application 🫡
Show Your Empathy: As a Service Excellence Specialist, empathy is key! Make sure to highlight your ability to connect with customers and handle sensitive situations in your application. We want to see how you can bring that genuine care to the role.
Be Clear and Professional: When writing your application, keep it clear and free of jargon. We appreciate straightforward communication, so make sure your skills shine through without any fluff. Show us you can communicate like a pro!
Demonstrate Your Organisational Skills: We love candidates who can juggle multiple tasks with ease. In your application, mention any experiences where you've had to plan, schedule, or manage time effectively. This will show us you're ready for the fast-paced environment at EasyJet.
Apply Through Our Website: Ready to take off? Make sure to apply through our website for the best chance of landing this role. We can't wait to see your application and hopefully welcome you aboard as one of our Service Excellence Specialists!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, make sure you understand EasyJet's values and what it means to be a Service Excellence Specialist. Familiarise yourself with their customer service approach and think about how your skills align with their need for empathy and professionalism.
✨Showcase Your Empathy
During the interview, be ready to share examples of how you've handled sensitive situations in the past. Highlight your ability to listen actively and respond with understanding, as this is crucial for the role.
✨Practice Clear Communication
Since the role requires clear communication, practice explaining complex ideas simply. You might want to do a mock interview with a friend to ensure you can articulate your thoughts without jargon and maintain professionalism.
✨Demonstrate Ownership and Positivity
Employers love candidates who take ownership of their work. Be prepared to discuss times when you took initiative or resolved issues positively. This will show that you’re dedicated to Service Excellence and can handle challenges with resilience.