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- Tasks: Assist customers with personal banking queries and provide top-notch service.
- Company: Leading customer service provider based in Glasgow.
- Benefits: Competitive salary, flexible hours, and various employee perks.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Remote work options available after training for better work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service provider in Glasgow is seeking an Inbound Customer Service Specialist. This role involves assisting customers with personal banking queries, providing excellent service in a fast-paced environment.
Candidates should possess strong communication skills, attention to detail, and previous customer service experience. Flexible working options are available after training. Competitive salary and various employee benefits are offered.
Inbound Banking Specialist — Flexible Hours & Remote Option in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Specialist — Flexible Hours & Remote Option in Glasgow
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being an Inbound Banking Specialist.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle different banking queries and be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to highlight your communication skills! Be clear and concise when answering questions, and remember to listen actively to what the interviewer is asking.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and it’s the best way to ensure it gets noticed by the right people!
We think you need these skills to ace Inbound Banking Specialist — Flexible Hours & Remote Option in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Specialist role. Share specific examples of how you've handled customer queries effectively in the past.
Show Off Your Attention to Detail: In a fast-paced environment, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Banking Basics
Brush up on common personal banking queries and services. Being able to discuss topics like account types, loans, and online banking will show your knowledge and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged and understand their needs.
✨Emphasise Flexibility and Adaptability
Since this role offers flexible hours, be ready to discuss how you manage your time effectively. Share experiences where you adapted to changing situations or worked in a fast-paced environment to illustrate your suitability for the role.
