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- Tasks: Assist customers with fraud concerns and provide excellent service over the phone.
- Company: Join a leading contact centre known for its supportive culture and household clients.
- Benefits: Competitive salary, flexible working options, and wellness resources.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 22800 - 28500 £ per year.
Overview
CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW. Teleperformance is a fast-paced contact centre employer who works alongside a number of household-known clients to deliver world class customer service. We have a fantastic opportunity for an inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: February 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time Permanent
Working Hours: 40 hours per week (including training) Operational hours after training: full flexibility between 10:00 and 23:00, Monday to Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00–18:00, Monday to Friday
Joining the team: First 3 months working on-site in Glasgow, then option to choose on-site or at-home working dependent on performance following successful completion of probation requirements.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate customers on how to protect themselves against fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling while ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity or scams
- Supporting and providing a positive experience for all customers by helping with personal banking matters (e.g., bank transfers, direct debits, digital banking support)
- Helping customers who may be going through financial difficulty and providing debit card support
- Promoting channels such as Internet Banking and ensuring customers have access to the bank’s full range of services
- Problem solving – taking ownership of each query and ensuring it is resolved, delivering a positive outcome
- Ensuring compliance with regulatory requirements to protect customers
- Recording and resolving customer complaints at first touch where possible
- Ability to stay organized and manage time effectively during busy periods
- Work with vulnerable customers and help resolve complex cases
- Follow banking processes and clearly explain them to customers
Values we look for you to have:
- Process Excellence - doing things well and seeking improvement
- Collaboration - team player who works well with others
- Communication - clear spoken and written communication
- Emotional Intelligence - empathic, kind, and respectful interactions
- Open-Mindedness - openness to different ideas and approaches
- Critical Thinking - logical decision making
- Solution Orientation - forward-thinking mindset focused on resolving challenges
- Entrepreneurship - ownership, willingness to take on new tasks, self-driven
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend earns up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – support for Teleperformance journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but do not meet language requirements, we will endeavour to find other suitable roles, but this may not be possible. We reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch within 48 hours. You may also contact our team sooner if you wish.
Fraud Specialist in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Specialist in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be in touch with our recruitment team who can guide you through the process.
We think you need these skills to ace Fraud Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and handling sensitive situations. We want to see how your skills align with the role of a Fraud Specialist!
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for helping customers. Let us know why you’re excited about joining our Fraud Team and how you can contribute to our mission.
Showcase Your Communication Skills: Since excellent verbal communication is key, ensure your written application reflects clarity and professionalism. We love candidates who can express themselves well, so let your writing shine!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to hear from you!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fraud Specialist and the specific responsibilities involved. Familiarise yourself with common fraud scenarios and how to handle them, as well as the services offered by Lloyds Banking Group. This will show your enthusiasm and preparedness.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on conveying empathy and understanding, especially when discussing sensitive topics like financial difficulties.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss past experiences where you've successfully resolved customer issues, particularly in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your critical thinking and solution-oriented mindset.
✨Demonstrate Emotional Intelligence
During the interview, exhibit your ability to connect with others. Share examples of how you've handled vulnerable customers or difficult conversations in the past. This will illustrate your emotional intelligence and your capacity to provide a positive experience for customers.
