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- Tasks: Handle inbound calls and manage fraud-related inquiries for Lloyds Banking Group.
- Company: Join a leading customer service provider in Glasgow.
- Benefits: Earn up to £28,500 with flexible hours and training provided.
- Why this job: Make a difference by helping vulnerable customers and ensuring compliance.
- Qualifications: Excellent communication skills and experience with vulnerable customers.
- Other info: Full-time role with potential for additional earnings.
The predicted salary is between 22800 - 28500 £ per year.
A customer service provider is looking for an Inbound Customer Service Specialist in Glasgow. You will manage calls, handle fraud-related inquiries for the Lloyds Banking Group, and ensure compliance. The role requires excellent communication skills and experience with vulnerable customers.
The position offers a competitive salary up to £28,500 with potential for additional earnings, a full-time basis with flexible hours and training provided in Glasgow.
Fraud Prevention Specialist – Banking Support (Inbound) in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Specialist – Banking Support (Inbound) in Glasgow
✨Tip Number 1
Make sure you know your stuff about fraud prevention! Brush up on the latest trends and regulations in banking. This will not only help you during interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable customers, it's crucial to convey empathy and clarity. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees at Lloyds Banking Group on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows initiative!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Fraud Prevention Specialist – Banking Support (Inbound) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to fraud prevention. We want to see how you can bring your unique background to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping vulnerable customers and how your communication skills make you a great fit for our team.
Showcase Relevant Experience: If you've worked in banking or have experience dealing with fraud-related inquiries, be sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and the specific challenges faced in banking. Familiarise yourself with Lloyds Banking Group's policies and any recent news related to fraud in the banking sector. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves handling calls and dealing with vulnerable customers, practice articulating your thoughts clearly and empathetically. Consider role-playing common scenarios with a friend or family member to refine your responses and ensure you can convey information effectively under pressure.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved issues, particularly in customer service settings. Highlight how you approached the problem, what steps you took, and the outcome. This will illustrate your ability to think on your feet and handle challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the training process, team dynamics, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
