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For Companies At a Glance
- Tasks: Support customers with banking issues and handle fraud inquiries over the phone.
- Company: Leading contact centre in Glasgow with a focus on customer service.
- Benefits: Competitive salary, flexible hours, pension scheme, and annual leave.
- Why this job: Make a difference by helping customers navigate fraud and banking challenges.
- Qualifications: Strong customer service skills and excellent communication abilities.
- Other info: Opportunity to work in a supportive environment with career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact centre in Glasgow seeks a Customer Service Specialist for their Fraud Team. This role involves answering inbound calls, handling fraud issues, and supporting customers with banking matters.
Successful applicants will have:
- a strong customer service background,
- excellent communication skills,
- an ability to work with vulnerable customers.
The position offers a competitive salary based on experience, flexible working hours post-probation, and various benefits including a pension scheme and annual leave.
Fraud & Banking Support Specialist – Inbound, Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Banking Support Specialist – Inbound, Glasgow
✨Tip Number 1
When you're prepping for that interview, make sure you know the ins and outs of fraud issues and banking support. Brush up on common scenarios you might face and think about how you'd handle them. This shows you're not just a great communicator but also someone who understands the role.
✨Tip Number 2
Practice your active listening skills! In this role, you'll be dealing with vulnerable customers, so it's crucial to show empathy and understanding. Try role-playing with a friend or family member to get comfortable with responding to different customer emotions.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Think of specific examples where you've gone above and beyond for a customer. We want to see how you can bring that same dedication to our Fraud Team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Fraud & Banking Support Specialist – Inbound, Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in handling sensitive situations. We want to see how you've supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in fraud support and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves dealing with vulnerable customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, brush up on common fraud scenarios and banking issues. Familiarise yourself with the types of fraud that can occur and how to handle them. This will show your potential employer that you’re proactive and knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled difficult customer interactions. Highlight your ability to empathise with vulnerable customers and resolve their issues effectively. This is crucial for a role in the Fraud Team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand and support customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
