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- Tasks: Support customers with fraud and banking issues through inbound calls.
- Company: Leading contact centre in Glasgow with a focus on customer service.
- Benefits: Competitive salary, flexible hours, pension scheme, and annual leave.
- Why this job: Make a difference by helping vulnerable customers in their time of need.
- Qualifications: Strong customer service background and excellent communication skills.
- Other info: Enjoy flexible working hours after probation and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading contact centre in Glasgow is seeking a Customer Service Specialist for their Fraud Team. In this role, you will be responsible for answering inbound calls and supporting customers with fraud and banking issues.
The ideal candidate will possess a strong customer service background and excellent communication skills, particularly in assisting vulnerable customers.
The position offers a competitive salary and flexible working hours after probation, along with benefits like a pension scheme and annual leave.
Fraud & Banking Support Specialist – Inbound (Flexible Hours) in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Banking Support Specialist – Inbound (Flexible Hours) in Glasgow
✨Tip Number 1
Make sure you know the ins and outs of fraud and banking issues. Brush up on common scenarios and how to handle them, so you can show off your knowledge during the interview. We want to see that you’re ready to support our customers effectively!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable explaining complex topics in simple terms. This will help you shine when you're assisting vulnerable customers who might be feeling stressed.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. We love to hear about those moments that showcase your dedication and empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Fraud & Banking Support Specialist – Inbound (Flexible Hours) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in handling sensitive situations. We want to see how you’ve supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with fraud and banking issues. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since this role involves assisting vulnerable customers, it’s crucial to demonstrate your excellent communication skills. In your application, mention any relevant experiences where you’ve had to communicate clearly and empathetically.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, brush up on common fraud and banking issues. Familiarise yourself with terms like chargebacks, identity theft, and customer verification processes. This will show that you’re not just a great communicator but also knowledgeable about the field.
✨Empathy is Key
Since you'll be assisting vulnerable customers, practice demonstrating empathy during your responses. Think of examples from your past experiences where you helped someone in a tough situation. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to support customers effectively.
✨Flexibility Matters
Be prepared to discuss your availability and how you can adapt to flexible working hours. Share any previous experiences where you successfully managed varying schedules or worked in dynamic environments. This will demonstrate your readiness for the role.
