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- Tasks: Provide top-notch customer service and support for banking disputes.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 22000 - 30000 £ per year.
OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: March 2026
- Salary: £26,000 per annum (enhanced rate applies between 9pm – 11pm)
- Job Type: Full Time Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: We require full flexibility between 07:00 – 23:00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park
- Training hours: 09:00 – 18:00, Monday to Friday
- Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
Values we look for you to have:
- Process Excellence: doing things well means something to you and you will always strive to improve on your work
- Collaboration: you enjoy working with others and you like working as a team player
- Communication: You can speak and write clearly and in a confident manner
- Emotional Intelligence: you possess the ability to empathise, be kind and be good with others
- Open-mindedness: you possess the ability to empathise, be kind and be good with others
- Critical thinking: you are able to think logically when making decisions
- Solution Orientation: having a forward-thinking mindset focused on resolving challenges
- Entrepreneurship: taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Support and provide a positive experience for all customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware of and have access to the Banks complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Here are our key benefits:
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Representative Lloyds Banking Group Disputes in Glasgow employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance and Lloyds Banking Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend. Focus on being polite, clear, and empathetic – it’ll make a world of difference!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled tough situations in the past. Employers love candidates who can think on their feet and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes in Glasgow
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your customer service abilities and how you handle challenging situations, as this is key for the Customer Service Representative role.
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and grammatical errors can make a bad impression, so take the time to ensure everything is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking processes and customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since you'll be dealing with vulnerable customers, it's crucial to demonstrate your emotional intelligence during the interview. Share examples from your past experiences where you've successfully handled difficult situations with empathy and understanding. This will highlight your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are attentive to details, which is essential for a role that requires high levels of accuracy and attention to detail.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Prepare by thinking of specific examples where you've resolved customer issues or made complex decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
