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- Tasks: Assist customers with banking disputes and provide top-notch service.
- Company: Leading contact centre in Glasgow with a focus on customer care.
- Benefits: Enjoy discounts, well-being resources, and 28 days of annual leave.
- Why this job: Make a difference by helping customers resolve their banking issues.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Flexible working options available based on performance.
The predicted salary is between 28800 - 48000 £ per year.
A leading contact center in Glasgow is seeking a Customer Service Representative to join their Disputes Team. The role requires excellent verbal communication skills and the ability to handle complex customer inquiries. Candidates should have previous experience in customer service and be comfortable working with vulnerable customers.
The job offers a full-time contract, with both on-site and remote working opportunities based on performance. Benefits include discounts, well-being resources, and 28 days of annual leave.
Banking Disputes Customer Advisor – Inbound (Glasgow) employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Disputes Customer Advisor – Inbound (Glasgow)
✨Tip Number 1
Make sure to brush up on your verbal communication skills. Practice handling complex inquiries with friends or family, so you feel confident when speaking to potential employers. Remember, they want to see how well you can connect with customers!
✨Tip Number 2
Showcase your experience in customer service during interviews. Think of specific examples where you've helped vulnerable customers or resolved tricky situations. This will demonstrate your ability to handle the role effectively.
✨Tip Number 3
Don’t forget to research the company and its values! Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their Disputes Team.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to support you every step of the way, so take advantage of the resources we offer to help you land that Customer Service Representative role.
We think you need these skills to ace Banking Disputes Customer Advisor – Inbound (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've dealt with complex inquiries. We want to see how your skills match what we're looking for in a Banking Disputes Customer Advisor.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how you can contribute to our Disputes Team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role requires excellent verbal communication, consider including examples of how you've effectively communicated with customers in the past. We love seeing real-life scenarios that demonstrate your abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Stuff
Before the interview, make sure you understand the role of a Banking Disputes Customer Advisor. Brush up on common customer service scenarios and how to handle complex inquiries, especially those involving vulnerable customers. This will show that you're prepared and serious about the position.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly and confidently. You could even role-play with a friend or family member to simulate the interview environment. This will help you feel more at ease when discussing your experience and handling hypothetical customer situations.
✨Show Empathy and Understanding
In your responses, highlight your ability to empathise with customers, especially those who may be feeling vulnerable. Share specific examples from your past experiences where you successfully resolved issues while maintaining a compassionate approach. This will demonstrate that you can connect with customers on a personal level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
