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- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join Teleperformance, a leading contact centre partner for Lloyds Banking Group.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 20316 - 26776 ÂŁ per year.
Teleperformance is a fast‑paced contact centre employer working alongside well‑known clients to deliver world‑class customer service. We have a fantastic opportunity for an inbound customer service specialist for our Lloyds Banking Division campaign.
Start date: February 2026
Salary: ÂŁ25,396.80
Job type: Full‑time, Permanent
Working hours: 40 hours per week (including training)
Operational hours after training: Full flexibility Allied 08.00 – 22.00 Monday – Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours: 09:00 – 18:00 Monday – Friday
On‑site period: 1 month on‑site in Glasgow; thereafter you may choose on‑site or at‑home working based on performance.
Qualifications:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience, and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self‑motivated and able to effectively problem‑solve
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous call‑centre/customer service experience is essential
Core Values:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others.
- Open‑Mindedness - You are open to different ways of thinking and new ideas.
- Critical Thinking - You are analytical when making decisions.
- Solution Orientation - Having a forward‑thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.
Responsibilities:
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Provide a positive experience for all customers by helping with all aspects of their personal banking (e.g., bank transfers, direct debits, digital banking support).
- Assist customers who may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware of and have access to the Bank’s complete range of services.
- Problem‑solve – take ownership of each query and ensure it is resolved, making a real positive difference for the customers.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect them.
- Ensure all customer complaints are recorded in line with policy and, where possible, resolved at first touch, delivering efficient customer outcomes.
- React quickly when the day gets busy and handle a wide variety of different customers – excellent time management.
- Follow banking processes and explain them to customers.
Benefits:
- Perks at Work Savings
- Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to ÂŁ10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards for the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support the TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares – travel is more affordable at all times
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but do not meet the above requirements we will endeavour to find other suitable roles for you; however this may not be possible in this instance and we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understand their values and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and empathetic – just like you would with a customer.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a difficult situation into a positive outcome. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team. Don’t hesitate – get your application in today!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we're looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Customer Service Specialist role. Use keywords from the job description to show us you understand what we’re after!
Showcase Your Communication Skills: Since this role is all about customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills in your application. Keep it clear, concise, and professional while still being friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and demonstrate empathy. Be ready to share examples from your past experiences that showcase your ability to provide excellent service.
✨Showcase Your Communication Skills
Since this role requires excellent verbal communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to refine your responses. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you successfully resolved customer issues. Think about the steps you took and the outcomes. This will show your potential employer that you can think critically and act decisively under pressure.
✨Align with Their Values
Familiarise yourself with Lloyds Banking Group's core values, such as collaboration and emotional intelligence. During the interview, weave these values into your answers to demonstrate that you’re a great cultural fit for their team.
