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For Companies At a Glance
- Tasks: Provide excellent customer service and support to diverse clients in a vibrant environment.
- Company: Join a supportive team at Teleperformance, making a real difference in people's lives.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and career progression opportunities.
- Why this job: Be part of a rewarding role that helps others during challenging times.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Full training provided, with no weekend work and a friendly team atmosphere.
The predicted salary is between 23804 - 23804 £ per year.
Overview
Would you like to make a difference to someones life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced full-time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.
Role
Customer Service Expert
Site: Work on site only – Glasgow
Start Date: 09/03/2026
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)
Hours: 37.5 hours per week
Shifts: Monday to Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6)
Full equipment: Provided
No weekend working and no bank holidays.
Salary: £23,804 PA (£12.21ph)
What does my role involve?
- You will be working in a lively, vibrant and rewarding environment.
- Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. You will provide excellent service to a diverse range of customers and employers. You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will inform customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
What do we need from you?
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment
- A can-do attitude with the ability to interact with lots of different people
- Professional and friendly telephone manner with the ability to show empathy when needed
- Customer Service experience
- Experience of working within a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently
- A good consistent typing speed and the ability to multitask
- Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
Benefits
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend earns up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
The role you are applying for requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will be asked to provide documents/evidence to perform the checks: Identity check; Nationality and Immigration Status (including entitlement to undertake the work); Basic Criminal Records Check; Employment/Academic History Check for a period of three years leading up to your application.
We will require documented evidence of your three-year history, including employer/education references, payslips/P45, and other evidence of salary payments. If there are any gaps in work/education during this time, we will need evidence of your activity (e.g., travel, study, unemployment, volunteering). If your application is successful, we will provide a list of acceptable documents and how to submit them. All screening and evidence must be completed satisfactorily before commencement of employment.
We strongly recommend you start to compile this information so you have it ready to supply when needed.
If you think you match the above, want to make a difference and have a desire to help resolve complex issues, please APPLY TODAY to start your application. A member of our recruitment team will be in touch within 48 hours.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications, disregard and report the incident. Your security is our priority.
Disclaimer Please note that only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This may supersede other pass marks. If you pass the assessment but do not meet this requirement, we will endeavour to find other suitable roles, but this may not be possible. We reserve the right to reject your application.
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Customer Service Expert - B&M Glasgow (Glasgow - JCP) employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - B&M Glasgow (Glasgow - JCP)
✨Tip Number 1
Get to know the company! Research B&M and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. This will help you articulate your experience and demonstrate your problem-solving skills on the spot.
✨Tip Number 3
Be ready to showcase your empathy! In a role like this, showing that you can connect with customers and understand their needs is crucial. Share examples of how you've done this in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Expert - B&M Glasgow (Glasgow - JCP)
Some tips for your application 🫡
Show Your Passion for Helping Others: In your application, let us know why you’re excited about making a difference in people's lives. Share any experiences that highlight your commitment to customer service and how you’ve positively impacted others.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight your relevant experience, especially in customer service, and showcase your strong verbal and written skills. We want to see how you fit into our vibrant team!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, attention to detail is crucial!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place quickly and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Expert role. Familiarise yourself with the responsibilities, especially handling inquiries about employment status and government support. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Empathy
Since this role involves helping people during a challenging time, be prepared to demonstrate your empathy. Think of examples from your past experiences where you provided excellent customer service, especially in difficult situations. This will highlight your ability to connect with customers on a personal level.
✨Practice Your Communication Skills
Strong verbal and written skills are crucial for this job. Before the interview, practice answering common customer service questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts clearly and professionally over the phone.
✨Prepare for the BPSS Checks
Since the role requires background checks, gather all necessary documents ahead of time. This includes proof of identity, nationality, and any employment or education history. Being organised will not only ease your mind but also show the interviewer that you are proactive and responsible.
