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For Companies At a Glance
- Tasks: Assist customers with online subscriptions and provide top-notch support through calls, chat, and emails.
- Company: Join a global leader in customer management with a vibrant team culture.
- Benefits: Enjoy competitive salary, discounts, wellbeing resources, and career progression opportunities.
- Why this job: Make a real difference by creating unique customer experiences in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
- Other info: Onsite role in Bristol with a supportive team and ongoing training.
The predicted salary is between 20500 - 24500 £ per year.
Site: Spectrum House, Central Bristol — this is an onsite role only (no work at home option).
Shifts: 37.5 hours per week. Shifts are set between 8am–10pm Monday to Friday, 9am–6pm Saturday and Sunday.
Start Date: 16/03/2026. Salary: £24,570 per annum.
Training Duration: 2 weeks.
Responsibilities
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and responding to emails.
- You will start your day signing into your systems, engage with customers who have questions regarding their online subscription, and troubleshoot/resolve issues related to subscriptions, payments and online accounts.
- Work in a fast-paced, targeted environment to maximise opportunities and deliver excellent customer service.
Qualifications & Skills
- Excellent communication skills and the ability to provide top-tier customer service via phone, live chat and email.
- Customer focused with a proactive and self-motivated approach.
- Good technological skills on PCs and mobile applications.
Values
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
What we offer
- Perks at Work: Savings Discounts / Free Online Classes
- Help@Hand: Savings Discounts / Wellbeing Resources / Access to GPs, Mental Health Support, Financial and Legal Advice
- Critical Illness cover up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend bonus up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience support
About Teleperformance
We are a global outsourcing customer management company with over 300,000 colleagues in more than 80 countries. In the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, solving queries through multi-channel support (telephone, email, web chat, white mail, and social media). We invest in our teams and offer progression opportunities and award-winning training programmes.
Disclaimer: Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, please disregard and report the incident. Your security is our priority.
Customer Service Specialist - Bristol onsite employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your tech skills! Since this role involves using PCs and mobile applications, be ready to discuss your experience with technology. Maybe even mention a time you solved a tech issue for someone – it’ll show you’re solution-oriented!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity to join a fantastic team in Bristol!
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your communication skills and any experience you have in customer service, as these are key for us at StudySmarter.
Show Your Passion: Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and providing top-notch service. Share a brief story or example that showcases your customer-focused mindset.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, especially since you'll be communicating with customers daily!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Light Touch Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You can do this by simulating customer interactions with a friend or family member. Focus on being concise and friendly, as this reflects the customer service ethos of the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or resolving subscription issues. Prepare your responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills effectively.
✨Showcase Your Tech Savviness
As the role involves using various technological tools, be ready to discuss your experience with PCs and mobile applications. Mention any relevant software you've used and how comfortable you are with learning new systems quickly.
