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- Tasks: Lead a team of voice engineers to enhance customer experience through cloud contact centre platforms.
- Company: Dynamic healthcare provider in Bristol with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by improving telephony infrastructure and operations.
- Qualifications: 5+ years of technical experience and strong networking knowledge required.
- Other info: Join a collaborative team and thrive in a fast-paced environment.
The predicted salary is between 42000 - 84000 £ per year.
A healthcare provider in Bristol is seeking a CcaaS Manager to lead a team of voice engineers. Responsibilities include managing cloud contact centre platforms to enhance customer experience, overseeing telephony infrastructure and operations, and supporting compliance audits.
The ideal candidate has over 5 years of technical experience, strong networking knowledge, and certifications in cloud telephony platforms. This hybrid role requires hands-on technical support and leadership within a dynamic team environment.
CCaaS Manager: Telephony Platform Lead (Hybrid, Bristol) employer: Light Touch Clinic
Contact Detail:
Light Touch Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Manager: Telephony Platform Lead (Hybrid, Bristol)
✨Tip Number 1
Network like a pro! Attend industry events or webinars related to CCaaS and telephony. It’s a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your experience with cloud contact centre platforms. This can really set you apart from the competition.
✨Tip Number 3
Don’t just apply, engage! When you find a job on our website, reach out to someone in the company on LinkedIn. A friendly message can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you’ve managed teams and improved customer experiences in past roles.
We think you need these skills to ace CCaaS Manager: Telephony Platform Lead (Hybrid, Bristol)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in managing cloud contact centre platforms and telephony infrastructure. We want to see how your skills align with the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CCaaS Manager role. Share specific examples of your leadership experience and how you've enhanced customer experiences in previous roles.
Show Off Your Certifications: If you’ve got certifications in cloud telephony platforms, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development and can bring that knowledge to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Light Touch Clinic
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud contact centre platforms and telephony infrastructure. Be ready to discuss your hands-on experience and any relevant certifications you hold.
✨Showcase Your Leadership Skills
As a CCaaS Manager, you'll need to lead a team of voice engineers. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration in a dynamic environment.
✨Understand Compliance Requirements
Since supporting compliance audits is part of the role, familiarise yourself with the relevant regulations and standards in the healthcare sector. Be prepared to discuss how you've ensured compliance in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and technical expertise. Think about challenges you've faced in managing telephony operations and how you resolved them, as this will demonstrate your capability to enhance customer experience.