Hours:
37.5 hours a week
Annual Leave:
25 days holiday plus bank holidays. Employee benefits include free parking. NEST pension scheme, enhanced maternity leave and well-being and counselling support
Salary:
£27,500 per annum
Responsibilities
- Build positive and professional relationships with people experiencing homelessness, vulnerability or disadvantage, and provide practical, person-centred support at the Garden House and in planned, risk-assessed community settings, including people’s accommodation.
- Assess needs, agree and review support actions, make referrals and help people access housing, health, benefits and other services, while supporting resilience, independence, life skills and community connections and maintaining professional boundaries.
- Provide one-to-one support, group work and guest activities, and contribute to effective day to day service delivery.
- Work cooperatively with colleagues, volunteers, churches, statutory agencies, charities and other partners to provide coordinated support, following agreed work allocations, procedures and operational guidance.
- Respond calmly and sensitively to conflict, distress, challenging behaviour and emergencies, seeking appropriate support and escalating concerns promptly.
- Follow LPP’s safeguarding, lone-working, risk-management, health and safety, confidentiality and data-protection requirements, ensuring community visits and higher risk activities are properly planned.
- Maintain accurate and timely case notes, incident records, activity information, outputs and outcomes, contribute to clear handovers, and participate in supervision, meetings, reflective practice and relevant training.
- Participate in a planned rota across seven days, including a fair share of weekend working and, where required, evening working. Work will normally be undertaken within contracted hours, with additional hours worked only by separate agreement
- Undertake other reasonable duties consistent with the purpose and responsibility level of the post
Qualifications
- Relevant qualification or training in health and social care, housing, advice and guidance, safeguarding or a related discipline
- First-aid, mental-health, trauma-informed practice or conflict-management training
Skills
- Build professional relationships and provide compassionate, non-judgemental support
- Remain calm, communicate clearly and respond appropriately to conflict, risk and changing circumstances
- Work independently and collaboratively, follow operational guidance and escalat concerns promptly
- Strong written, verbal, IT, organisational and record-keeping skills
- Manage time, prioritise work and maintain a high standard of practice
- Work effectively with guests, colleagues, volunteers, churches and partner organisations
#J-18808-Ljbffr
Contact Details:
Light Project Peterborough Recruitment Team
