Light Inc. in London is seeking a Customer Support Specialist (DACH) to be the first contact for German-speaking customers via email and chat, owning day-to-day questions and solving technical issues with a human touch.
You will collaborate with Account Management on activation and retention in an AI-first support model. We value at least 2 years in SaaS customer support, fluent German and English, and experience with ticket systems like Intercom or Zendesk.
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