At a Glance
- Tasks: Support clients and staff in a fast-paced, mission-driven environment.
- Company: Light Counseling, a faith-based practice dedicated to healing and hope.
- Benefits: Gain hands-on experience in healthcare and develop valuable administrative skills.
- Other info: Join a supportive team and enjoy a collaborative work culture.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
JOIN A MISSION-DRIVEN PRACTICE THAT SERVES WITH PURPOSE
For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond.
We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God’s truth.
Our mission is simple: bring hope to the hopeless and healing to the hurting.
We are seeking a Client Care Specialist who is passionate about serving others, creating a welcoming environment, and supporting both clients and staff in a fast-paced, team-oriented setting.
- WHY JOIN LIGHT COUNSELING
- Meaningful work that directly supports client care and experience
- Collaborative and supportive team environment
- Opportunity to grow in administrative, client-facing, and operational skills
- Mission-driven culture rooted in faith and service
- Hands-on experience with healthcare systems and client coordination
- CONFIDENTIALITY NOTICE
Employment with Light Counseling is confidential and adheres to all federal and state privacy laws and practices (including HIPAA).
Employees are expected to exercise sound judgment, maintain discretion, and operate with independence, flexibility, and professionalism within the framework of company policies and procedures.
DUTIES AND RESPONSIBILITIES
- Client Support & Scheduling
- Serve as the primary point of contact for clients, both new and existing
- Schedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) system
- Ensure all intake documentation, consents, and required forms are completed prior to services
- Conduct initial conversations with prospective clients and referral sources to assess needs and eligibility
- Provide compassionate, professional support while addressing client questions and concerns
- Collect client balances and process payments at time of service
- Administrative & Office Support
- Maintain accurate and up-to-date client records, including demographics, insurance, and documentation
- Support front desk operations and ensure smooth daily workflow
- Provide general office support and assist with operational needs as they arise
- Learn and utilize internal systems, platforms, and tools effectively
- Facility & Office Operations
- Assist with maintaining a clean, organized, and welcoming office environment
- Support end-of-day procedures, including securing offices and common areas
- Community & Team Support
- Build and maintain positive relationships with clients, referral sources, and community partners
- Support outreach and engagement efforts aligned with the organization’s mission
- Collaborate with team members to ensure continuity of care and client satisfaction
- Compliance & Additional Responsibilities
- Maintain strict adherence to HIPAA and confidentiality standards
- Assist with basic troubleshooting of office technology when needed
- Perform other duties as assigned to support overall operation
- KNOWLEDGE, SKILLS, & ABILITIES
- Strong customer service and interpersonal skills
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to problem-solve and think critically in real-time situations
- Comfort learning and navigating new systems and technology
- Working knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)
- Understanding of confidentiality and data privacy standards
- Ability to work both independently and collaboratively within a team
- MINIMUM QUALIFICATIONS
- High School diploma or equivalent
- Prior experience in customer service or administrative support
- Strong communication and organizational skills
- Basic computer proficiency, including Microsoft Office
- Ability to pass required background checks and screenings
- Valid Driver’s License and acceptable driving record
- PREFERRED QUALIFICATIONS
- Experience working in a healthcare or counseling setting
- Familiarity with Electronic Health Records (EHR) systems
- Experience handling billing or financial transactions
- Interest in working in a mission-driven, faith-based environment
- #J-18808-Ljbffr
Client Care Specialist – Patient Access & Support employer: Light Counseling
Light Counseling is an exceptional employer that offers meaningful work in a mission-driven environment, where employees are empowered to support clients with compassion and professionalism. With a collaborative team culture rooted in faith, staff have ample opportunities for personal and professional growth while gaining hands-on experience in healthcare systems. Located in Virginia, Light Counseling fosters a welcoming atmosphere that prioritises client care and employee satisfaction, making it an ideal place for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Specialist – Patient Access & Support
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Light Counseling.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Light Counseling.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Light Counseling, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Client Care Specialist – Patient Access & Support
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Light Counseling.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Light Counseling.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Light Counseling. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Light Counseling. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Light Counseling
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Light Counseling’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
