At a Glance
- Tasks: Own customer accounts and resolve service queries while learning from an experienced mentor.
- Company: Join Ligentia, a dynamic company in the logistics industry.
- Benefits: Flexible work environment, career growth opportunities, and mentorship support.
- Other info: Progress to a full Customer Experience Manager role within 18-24 months.
- Why this job: Gain valuable account management skills and make a real impact in a thriving industry.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Ligentia! In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn "what good looks like", and develop commercial awareness before stepping into full responsibility over time.
Your Role:
- Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer.
- Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor’s guidance.
- Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service delivery challenges.
- Team Support: Assist the broader CXM team by preparing comprehensive meeting packs, drafting customer advisories, managing post-meeting action logs, and supporting new customer implementations.
- Operational Excellence: Consistently apply the CX team's core toolkits, including the Customer Charter and health checks, while maintaining internal SharePoint documentation to a high standard.
- Career Growth: This position serves as a direct gateway; with your mentor's support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months.
What You'll Need:
Essential
- Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management).
- Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously.
- Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready.
- A meticulous eye for detail - inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you.
- High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems.
- Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions.
- A strong willingness to learn; deep supply chain knowledge isn't required on day one, but you must be keen to pick it up.
Desirable
- Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments.
- Direct exposure to customer success models or account management frameworks.
- Previous experience visiting or interacting face-to-face at a customer site.
- Comfort using CRM databases, SharePoint, or project management software platforms.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now!
Customer Experience Executive in Romford employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Customer Experience Executive, you'll benefit from a structured mentorship programme, gaining invaluable skills in account management while working with leading global brands in a dynamic industry. Our commitment to employee development, coupled with a flexible work environment, makes Ligentia a fantastic place to build your career and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Romford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ligentia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ligentia’s values and recent projects. This shows you’re genuinely interested and ready to contribute to their dynamic environment.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ligentia team!
We think you need these skills to ace Customer Experience Executive in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Executive role. Highlight any customer-facing experience and your ability to manage multiple tasks, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your eagerness to learn. Mention how you can contribute to our team and why you’re excited about joining Ligentia.
Show Off Your Communication Skills:Since outstanding written communication is essential for this role, ensure your application is polished and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, take some time to research Ligentia and its customer base. Understand their services, values, and any recent news. This will help you demonstrate your genuine interest in the role and show that you're ready to build those operational relationships.
✨Showcase Your Communication Skills
Since outstanding written and verbal communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to draft emails, prepare presentations, or manage customer queries. Practise articulating these experiences clearly.
✨Demonstrate Your Organisational Skills
With the need to manage multiple tasks and deadlines, be ready to discuss how you prioritise your workload. Bring up specific tools or methods you use to stay organised, like task lists or project management software, and how they’ve helped you succeed in a fast-paced environment.
✨Emphasise Your Willingness to Learn
Ligentia values a strong willingness to learn, especially regarding supply chain knowledge. Be prepared to talk about how you've approached learning new skills in the past and express your enthusiasm for picking up new concepts related to logistics and account management.
