The Customer Success team is pivotal to delivering a great service to our customer base, solving problems and addressing questions in a collaborative environment with Ligentia colleagues around the world. As a Customer Success Executive, you will work through our award-winning Customer Hub and Ligentix software to promptly resolve questions and provide full support to our customer base. Your work will cover all transport modes and trade lanes, with a particular focus on Asia-to-UK sea freight. While prior experience in logistics or customer management is ideal, it is by no means essential. If you have a great attitude, excellent communication skills, and an eagerness to learn, we will provide full training to set you up for success! With the support of our experienced team, your day-to-day will involve: Ensuring all customers receive consistent excellent service levels through working with Customer Experience and Operations teams. Working seamlessly with global Customer Success teams and using Zendesk software to manage customer queries. A desire to build a career in international supply chains, freight forwarding, and retail-focused logistics. Previous experience or baseline knowledge of international supply chain management or freight forwarding. A working knowledge of Zendesk software or similar ticketing/CRM customer service systems. Direct CargoWise user experience or licensing is a significant advantage. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.
