At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join Ligentia, a leading player in supply chain management with a vibrant culture.
- Benefits: Enjoy a flexible work environment and the chance to work with top global brands.
- Other info: Collaborative atmosphere with opportunities for personal and professional development.
- Why this job: Be a customer success champion and make a real impact on business growth.
- Qualifications: Experience in account management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proficiency in supply chain management and logistics. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills.
Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
National Account Manager - full time in Leeds employer: Ligentia
Ligentia is an exceptional employer located in Leeds, offering a dynamic and collaborative work environment that prioritises customer success and employee growth. With a focus on strategic account management, employees are empowered to drive commercial success while enjoying a flexible workplace culture that fosters innovation and teamwork. The opportunity to work with renowned global retailers and the commitment to professional development make Ligentia a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager - full time in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Ligentia’s products and recent news. Show us you’re genuinely interested in our mission and how you can contribute to customer success and growth.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled customer challenges. We love candidates who can demonstrate their ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace National Account Manager - full time in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of National Account Manager. Highlight your experience in account management and customer success, and don’t forget to showcase your financial acumen and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've driven customer retention and growth in previous positions.
Showcase Your Strategic Mindset:We love candidates who think strategically! In your application, demonstrate how you've contributed to customer growth strategies and how you analyse data to drive decisions. This will show us you’re ready to take on the challenge.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Ligentia!
How to prepare for a job interview at Ligentia
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Ligentia's products can enhance their success. This shows your commitment and strategic thinking.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively resolved customer challenges in the past. Highlight your ability to think on your feet and ensure seamless service delivery, as this is crucial for a Customer Experience Manager.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial analysis. Share specific instances where your financial insights led to increased EBITDA growth or improved customer retention.
✨Build Relationships
Emphasise your relationship-building skills. Prepare to talk about how you've maintained strong connections with customers and colleagues, and how you plan to do the same at Ligentia. This role is all about collaboration!
