At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join Ligentia, a leading player in supply chain management with a vibrant culture.
- Benefits: Enjoy a flexible work environment and the chance to work with top global brands.
- Other info: Collaborative atmosphere with opportunities for personal and professional development.
- Why this job: Be a customer success champion and make a real impact on business growth.
- Qualifications: Experience in account management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. This is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proficiency in supply chain management and logistics. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills.
Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
Key / National Account Manager (Permanent) in Leeds employer: Ligentia
Ligentia is an exceptional employer that fosters a collaborative and stimulating work environment in Leeds, where employees are empowered to drive customer success and contribute to the company's commercial growth. With a strong focus on employee development and a commitment to service excellence, Ligentia offers unique opportunities for professional growth while working with some of the world's leading retailers. Join us to be part of a team that values innovation and genuine teamwork, ensuring that every day at work is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Key / National Account Manager (Permanent) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've driven customer success and growth in previous roles. This is your time to shine!
✨Tip Number 3
Research the company! Before any interview, dive deep into Ligentia’s values, products, and recent news. This will not only help you tailor your answers but also show that you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of what we’re building at Ligentia.
We think you need these skills to ace Key / National Account Manager (Permanent) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in account management, customer success, and any relevant achievements that showcase your ability to drive growth and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our goals at Ligentia. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions to keep customers happy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Ligentia team!
How to prepare for a job interview at Ligentia
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Ligentia's products can enhance their success. This shows your commitment and strategic mindset.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively resolved customer challenges in the past. Highlight your ability to think on your feet and ensure seamless service delivery, as this is crucial for a Customer Experience Manager.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial analysis. Bring specific examples of how you've contributed to EBITDA growth in previous roles, as this aligns perfectly with the expectations for this position.
✨Build Relationships
Emphasise your relationship-building skills. Prepare to talk about how you've maintained strong connections with customers and colleagues, and how you plan to do the same at Ligentia. This role is all about collaboration and exceeding expectations!
