At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join Ligentia, a leading player in supply chain management with a collaborative culture.
- Benefits: Enjoy a flexible work environment and the chance to work with top global brands.
- Other info: Dynamic role with opportunities for professional development and career advancement.
- Why this job: Be a customer success champion and make a real impact on business growth.
- Qualifications: Experience in account management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. This is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proficiency in supply chain management and logistics. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills.
Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
Key Account Manager -Service (Permanent) in Leeds employer: Ligentia
Ligentia is an exceptional employer located in Leeds, offering a dynamic and collaborative work environment that prioritises customer success and service excellence. Employees benefit from a flexible work culture that fosters professional growth and development, while working with renowned global retailers and brands. With a strong focus on strategic account management and innovative solutions, Ligentia provides its team members with the opportunity to make a meaningful impact on the company's commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager -Service (Permanent) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just put your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by researching Ligentia’s products and services. Show us you understand our business and how you can contribute to customer success. Tailor your answers to highlight your experience in account management and customer relationships.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. We love candidates who can think on their feet and provide real solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. It shows us you’re genuinely excited about the opportunity to join our team.
We think you need these skills to ace Key Account Manager -Service (Permanent) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Key Account Manager role. Highlight your account management experience, customer success achievements, and any relevant financial acumen to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our commercial success. Be specific about your strategies for driving retention and growth.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've proactively tackled customer challenges in the past. We love candidates who can think on their feet and ensure seamless service delivery!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ligentia
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Ligentia's services can enhance their experience. This shows your commitment and strategic thinking.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively resolved customer challenges in the past. Highlight your ability to think on your feet and ensure seamless service delivery, as this is crucial for a Key Account Manager.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial strategies. Share specific instances where your financial insights led to increased EBITDA growth or improved customer retention.
✨Build Relationships
Emphasise your relationship-building skills. Prepare to talk about how you've maintained strong connections with customers and colleagues, and how you plan to do the same at Ligentia. This role is all about collaboration!
