At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join Ligentia, a dynamic company in the logistics industry with a collaborative culture.
- Benefits: Flexible work environment, professional development, and the chance to work with leading global brands.
- Other info: Join a team of committed colleagues in an exciting growth phase.
- Why this job: Be a customer success champion and make a real impact in a fast-paced industry.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Join Ligentia! We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
What You'll Need:
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Proficiency in supply chain management and logistics.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Key Account Manager in Leeds employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment in Leeds that fosters employee growth and development. Our commitment to service excellence and customer success is matched by our dedication to providing our team with the tools and support they need to thrive, including opportunities for professional advancement and a flexible work culture that values innovation and teamwork. Join us and be part of a company that not only drives commercial success but also prioritises the well-being and satisfaction of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just put your name on the hiring manager's radar.
✨Tip Number 2
Prepare for the interview by researching Ligentia’s recent projects and customer success stories. Show us that you’re not just interested in the role, but that you understand our mission and how you can contribute to it.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled customer challenges head-on. We love candidates who can demonstrate their analytical prowess and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Ligentia team.
We think you need these skills to ace Key Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in account management and customer success, and don’t forget to sprinkle in some of that financial acumen and problem-solving prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Ligentia. Share specific examples of how you've driven customer retention and growth in previous roles.
Showcase Your Communication Skills:Since this role involves being the communication link between customers and internal teams, make sure your application reflects your ability to communicate effectively. Use clear, concise language and demonstrate your influencing skills.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Ligentia
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and opportunities. This will show your potential employer that you're not just a candidate but someone who is genuinely interested in their business.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled customer challenges in the past. Highlight your analytical skills and how you’ve used data to drive decisions. This will demonstrate your ability to proactively resolve issues and ensure customer success.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since this role involves liaising between customers and internal teams, being able to present your ideas effectively is crucial. Consider doing mock interviews with friends or using video to refine your delivery.
✨Understand Market Trends
Stay updated on the latest trends in supply chain management and logistics. Being knowledgeable about the industry will not only impress your interviewers but also help you align your strategies with Ligentia’s goals for growth and customer satisfaction.
