Join Ligentia!
The Customer Success team is pivotal to delivering a great service to our customer base, solving problems and addressing questions in a collaborative environment with Ligentia colleagues around the world.
As a Customer Success Executive, you will work through our award-winning Customer Hub and Ligentix software to promptly resolve questions and provide full support to our customer base. Your work will cover all transport modes and trade lanes, with a particular focus on Asia-to-UK sea freight.
Looking to break into a fast-paced, growing industry? While prior experience in logistics or customer management is ideal, it is by no means essential. If you have a great attitude, excellent communication skills, and an eagerness to learn, we will provide full training to set you up for success!
Your Role:
With the support of our experienced team, your day-to-day will involve:
- Ensuring all customers receive consistent excellent service levels through working with Customer Experience and Operations teams.
- Resolving customer queries within defined SLAs and escalating issues as required.
- Working seamlessly with global Customer Success teams and using Zendesk software to manage customer queries.
- Assisting the team with inbound/customer processes and ensuring customer requirements are met as per agreed processes.
- Assisting the team in managing weekly customer alignment meetings.
What You'll Need:
Essential
- A natural ability to connect with people and handle customer interactions professionally.
- A desire to build a career in international supply chains, freight forwarding, and retail-focused logistics.
- An analytical approach to problem solving and an ability to balance multiple tasks at once.
- Willingness to work closely within a tight-knit team to manage workload and assist each other in resolving problems.
- The capability to stay organised while managing multiple client relationships simultaneously.
Desirable
- Previous experience or baseline knowledge of international supply chain management or freight forwarding.
- A working knowledge of Zendesk software or similar ticketing/CRM customer service systems.
- Direct CargoWise user experience or licensing is a significant advantage.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.
Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.
