At a Glance
- Tasks: Lead customer implementation projects from start to finish, ensuring exceptional delivery.
- Company: Join Ligentia, a dynamic company with a tech vision and collaborative culture.
- Benefits: Accelerated growth, flexible work environment, and the chance to work with top global brands.
- Other info: Opportunity to develop your skills in a supportive and innovative team.
- Why this job: Shape processes and make a real impact in a fast-paced industry.
- Qualifications: Experience in project management, especially in supply chain or technology.
The predicted salary is between 50000 - 60000 £ per year.
As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard. A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.
Responsibilities
- Lead end‑to‑end implementation projects from kick‑off through to post‑go‑live “hyper‑care” support.
- Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
- Act as the primary point of contact for clients during implementation, building strong relationships and managing expectations.
- Capture lessons learned after each project to improve templates and guidance, ensuring a highly consistent approach across the business.
- Line‑manage, support, and develop project team members, including a Project Support Analyst.
- Provide project management best‑practice guidance to internal operations, technology, and customer teams.
Qualifications
Essential
- Considerable experience in project or implementation management.
- Proven background working within supply chain, logistics, or technology environments.
- A proven track record of managing complex, multi‑stakeholder projects and successfully handling multiple priorities simultaneously.
- Confident and clear communication skills, with the ability to engage, collaborate with, and influence senior stakeholders.
- Good knowledge of standard project‑management tools (e.g. MS Project, Jira, or similar).
Desirable
- A recognised project‑management qualification (PMP, APICS, Prince2, or equivalent).
- Experience working specifically within global supply‑chain operations or freight forwarding.
- Knowledge of dedicated supply‑chain systems, such as Transportation Management Systems (TMS) or similar platforms.
- Practical experience setting up, documenting, or improving implementation processes and methodologies from scratch.
- Familiarity with Agile ways of working.
Benefits
- Accelerated growth in one of the most dynamic industries you can imagine.
- Brilliant customers including some of the world’s leading retailers and best‑known brands.
- A tech vision and roadmap that will turn heads for all the right reasons.
- Colleagues with high commitment and unrivaled knowledge, combined with low ego.
- A flexible work environment that is collaborative, stimulating, and shares genuine feel‑good for the work we do together.
Ligentia is a great place to be right now.
Customer Solutions Project Manager in Leeds employer: Ligentia
Ligentia is an exceptional employer, offering a dynamic and collaborative work environment where innovation thrives. As a Customer Solutions Project Manager, you will have the opportunity to lead impactful projects for renowned global retailers while benefiting from accelerated growth and professional development. With a focus on structured processes and a supportive team culture, Ligentia empowers its employees to excel and make a meaningful difference in the supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Project Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you led implementations successfully. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Solutions Project Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solutions Project Manager. Highlight your experience in project management, especially in supply chain or technology environments, and showcase any relevant qualifications you have.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific projects you've led and how they relate to our needs, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Communication Skills:As a Customer Solutions Project Manager, clear communication is key. In your application, demonstrate your ability to engage and influence stakeholders. Use concise language and structure your thoughts well to reflect your communication prowess.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Ligentia
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past projects, especially those that involved complex implementations. Be ready to discuss specific challenges you faced, how you managed multiple stakeholders, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Master the Tools of the Trade
Brush up on your knowledge of project management tools like MS Project or Jira. If you’ve used any specific systems in your previous roles, be prepared to talk about how you leveraged them to improve project delivery. This demonstrates your technical proficiency and readiness to hit the ground running.
✨Build Rapport with Your Interviewers
Since this role involves a lot of client interaction, showcasing your communication skills is key. Practice engaging with your interviewers as if they were clients. Ask questions, listen actively, and respond thoughtfully. This will highlight your ability to build strong relationships and manage expectations effectively.
✨Showcase Your Process Improvement Mindset
Be ready to discuss how you’ve previously documented or improved implementation processes. Share examples of lessons learned from past projects and how you applied them to create better templates or guidance. This will illustrate your proactive approach to enhancing consistency across projects, which is crucial for the role.
