At a Glance
- Tasks: Lead customer implementation projects from start to finish, ensuring timely and high-quality delivery.
- Company: Join Ligentia, a dynamic player in the supply chain and logistics industry.
- Benefits: Flexible work environment, collaborative culture, and opportunities for professional growth.
- Other info: Accelerated growth and a supportive team environment await you at Ligentia.
- Why this job: Shape the future of customer solutions while working with top brands and innovative tech.
- Qualifications: Experience in project management within supply chain or logistics; strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
Join Ligentia! As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard.
A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.
Your Role:
- Delivery & Projects: Lead end-to-end implementation projects from initial kick-off through to post-go-live "hypercare" support. Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
- Customers & Stakeholders: Act as the primary point of contact for clients during implementation. Build strong relationships, manage expectations, and support seamless handovers from the sales/tender stage into live delivery.
- Process & Continuous Improvement: Capture lessons learned after each project to improve our templates and guidance, ensuring a highly consistent approach across the business.
- Team & Leadership: Line manage, support, and develop project team members, including a Project Support Analyst. Provide project management best practice guidance to internal operations, technology, and customer teams.
What You'll Need:
Essential
- Considerable experience in project or implementation management.
- Proven background working within supply chain, logistics, or technology environments.
- A proven track record of managing complex, multi-stakeholder projects and successfully handling multiple priorities simultaneously.
- Confident and clear communication skills, with the ability to engage, collaborate with, and influence senior stakeholders.
- Good knowledge of standard project management tools (e.g. MS Project, Jira, or similar).
Desirable
- A recognised project management qualification (PMP, APICS, Prince2, or equivalent).
- Experience working specifically within global supply chain operations or freight forwarding.
- Knowledge of dedicated supply chain systems, such as Transportation Management Systems (TMS) or similar platforms.
- Practical experience setting up, documenting, or improving implementation processes and methodologies from scratch.
- Familiarity with Agile ways of working.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world's leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Implementation Project Manager (Supply Chain / Logistics) in Leeds employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and personal growth. As a Customer Implementation Project Manager, you will have the opportunity to lead impactful projects within a rapidly growing industry, supported by a team of knowledgeable colleagues who are committed to excellence. Our flexible work culture, combined with a focus on continuous improvement and professional development, makes Ligentia a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Project Manager (Supply Chain / Logistics) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and challenges, especially in supply chain and logistics. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your communication skills! As a Customer Implementation Project Manager, you'll need to engage with various stakeholders. Mock interviews with friends or mentors can help you articulate your experience and approach clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Customer Implementation Project Manager (Supply Chain / Logistics) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Implementation Project Manager. Highlight your experience in project management, especially within supply chain and logistics, and don’t forget to mention any relevant tools you’ve used like MS Project or Jira.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience with multi-stakeholder projects and your approach to building strong client relationships.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex projects. Use metrics where possible to show how you’ve delivered projects on time and within budget – we love numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ligentia
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand your past project experiences. Be ready to discuss specific projects you've managed, especially those in supply chain or logistics. Highlight how you led these projects from start to finish, focusing on your role in managing budgets, tracking risks, and delivering results.
✨Build Strong Relationships
Since this role involves acting as the primary point of contact for clients, practice how you'll communicate your relationship-building skills. Think of examples where you've successfully managed client expectations and facilitated smooth transitions between project phases. This will show that you can engage and influence stakeholders effectively.
✨Showcase Your Process Improvement Skills
Be prepared to discuss how you've captured lessons learned from previous projects and used them to improve processes. Share specific examples of how you've documented or enhanced implementation methodologies, as this aligns perfectly with what Ligentia is looking for in a candidate.
✨Familiarise Yourself with Project Management Tools
Make sure you're comfortable discussing standard project management tools like MS Project or Jira. If you have experience with Agile methodologies, be ready to explain how you've applied them in your previous roles. This knowledge will demonstrate your readiness to hit the ground running in this position.
