At a Glance
- Tasks: Manage customer accounts, drive retention, and develop new business opportunities.
- Company: Join Ligentia, a dynamic company in the logistics industry.
- Benefits: Flexible work environment, collaborative culture, and growth opportunities.
- Other info: Work with leading retailers and innovative tech solutions.
- Why this job: Be a key player in enhancing customer experiences and driving commercial success.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join Ligentia! We're looking for a strategic Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia's commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
What You'll Need:
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Proficiency in supply chain management and logistics.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world's leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Experience Manager (Strategic Account Manager) in Leeds employer: Ligentia
Ligentia is an exceptional employer, offering a dynamic and collaborative work environment in Leeds that fosters employee growth and innovation. With a focus on customer success and strategic account management, employees are empowered to drive meaningful impact while working with leading retailers and brands. The company promotes a culture of flexibility and teamwork, ensuring that every team member feels valued and engaged in their contributions to the business's commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager (Strategic Account Manager) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ligentia. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Ligentia's values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission and customer-centric approach.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've tackled customer challenges. We love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Manager (Strategic Account Manager) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in account management and customer success, and don’t forget to sprinkle in some examples of how you've driven growth and retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your skills align with our needs. Be sure to mention specific strategies you've implemented that led to customer success.
Showcase Your Problem-Solving Skills:In your application, give us a sneak peek into your problem-solving prowess. Share a brief story about a challenge you faced in account management and how you turned it around. We love a good success story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, dive deep into Ligentia's customer base and understand their needs. Familiarise yourself with their key accounts and think about how you can enhance their experience. This will show your commitment to customer success and your strategic mindset.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Be ready to discuss specific situations where you identified issues and implemented solutions that led to improved customer satisfaction. This will highlight your proactive approach and analytical skills.
✨Demonstrate Financial Acumen
Since the role involves increasing EBITDA growth, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets or improved operational efficiency in previous roles. This will reassure them of your ability to contribute to their commercial success.
✨Build Rapport with Interviewers
Remember, this is a customer-facing role, so your interpersonal skills are crucial. During the interview, engage with your interviewers, ask insightful questions, and show genuine interest in their experiences at Ligentia. Building a connection can set you apart from other candidates.
