Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, drive retention, and implement growth strategies.
- Company: Join Ligentia, a leader in customer experience with a collaborative culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: Experience in customer management and strong problem-solving skills.
- Other info: Work with top retailers and brands in a stimulating environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Experience Manager to join us in Leeds. This is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills. Proficiency in supply chain management and logistics.
We offer a flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
Customer Experience Manager- Customer Care in Leeds employer: Ligentia
Contact Detail:
Ligentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager- Customer Care in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ligentia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ligentia’s products and recent news. Show us you’re not just another candidate but someone who genuinely cares about customer experience and has ideas to improve it.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you’ve turned customer challenges into success stories. We want to see how you can proactively tackle issues and keep our customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Experience Manager- Customer Care in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in account management and customer success, and don’t forget to showcase your commercial mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your skills align with our goals at Ligentia. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively solved customer challenges in the past. We love candidates who can think on their feet and ensure seamless service delivery!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Ligentia!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Ligentia's customer base and their needs. Familiarise yourself with their key accounts and think about how you can enhance their experience. This will show your genuine interest in the role and your proactive approach to customer success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Be ready to discuss specific situations where you identified issues and implemented solutions that led to improved customer satisfaction. This will highlight your ability to think on your feet and deliver seamless service.
✨Demonstrate Financial Acumen
Since this role involves increasing EBITDA growth, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets or contributed to financial success in previous roles. This will reassure them that you have the commercial mindset they’re looking for.
✨Emphasise Collaboration and Relationship Building
This position requires strong relationships with both customers and colleagues. Share examples of how you've successfully collaborated with teams to meet customer needs. Highlight your interpersonal skills and how you maintain those vital connections, as this is key to thriving in the role.