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- Tasks: Manage customer accounts, drive retention, and implement growth strategies.
- Company: Join Ligentia, a leader in customer experience and logistics.
- Benefits: Flexible work environment, collaborative culture, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: Experience in customer management and strong problem-solving skills.
- Other info: Work with top retailers and brands in a dynamic, supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Experience Manager to join us in Leeds. This is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills. Proficiency in supply chain management and logistics.
We offer a flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
Customer Experience Manager - Complaints in Leeds employer: Ligentia
Contact Detail:
Ligentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Complaints in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ligentia on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Customer Experience Manager.
✨Tip Number 2
Prepare for the interview by diving deep into customer success stories. Think of examples where you've turned customer challenges into opportunities. This will show us that you’re not just about managing accounts, but also about driving growth and retention.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve customer experiences in the past. We love candidates who can back up their strategies with solid numbers and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Ligentia.
We think you need these skills to ace Customer Experience Manager - Complaints in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Manager role. Highlight your account management experience and any customer success achievements to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your commercial mindset can contribute to our goals. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively resolved customer challenges in the past. We want to see your strategic thinking and how you’ve contributed to customer growth strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Ligentia
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience management. Brush up on your knowledge about customer retention strategies and how to analyse customer data effectively. Being able to discuss specific examples of how you've improved customer satisfaction in previous roles will really impress.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've proactively identified and resolved customer challenges. Think about times when your quick thinking led to a seamless service delivery. This will demonstrate your ability to handle the pressures of the role and your commitment to customer success.
✨Demonstrate Financial Acumen
Since this role involves increasing EBITDA growth, be ready to talk about your experience with budget management and financial planning. Bring examples of how you've contributed to financial success in past positions, especially in relation to account management and growth strategies.
✨Build Rapport with Interviewers
Remember, this is all about relationships! Practice building rapport during the interview by being personable and engaging. Show that you can connect with both customers and colleagues alike. A friendly attitude combined with professionalism can go a long way in making a lasting impression.