At a Glance
- Tasks: Own customer accounts and resolve service queries while learning from an experienced mentor.
- Company: Join Ligentia, a dynamic company in the logistics industry with a collaborative culture.
- Benefits: Flexible work environment, career growth opportunities, and support from experienced colleagues.
- Other info: Opportunity to progress into a full Customer Experience Manager role within 18-24 months.
- Why this job: Gain valuable account management skills and make a real impact in a fast-paced industry.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join Ligentia! In this dynamic role, you'll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn "what good looks like", and develop commercial awareness before stepping into full responsibility over time.
Your Role:
- Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer.
- Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor's guidance.
- Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service delivery challenges.
- Team Support: Assist the broader CXM team by preparing comprehensive meeting packs, drafting customer advisories, managing post-meeting action logs, and supporting new customer implementations.
- Operational Excellence: Consistently apply the CX team's core toolkits, including the Customer Charter and health checks, while maintaining internal SharePoint documentation to a high standard.
- Career Growth: This position serves as a direct gateway; with your mentor's support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months.
What You'll Need:
- Essential: Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management).
- Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously.
- Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready.
- A meticulous eye for detail - inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you.
- High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems.
- Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions.
- A strong willingness to learn; deep supply chain knowledge isn't required on day one, but you must be keen to pick it up.
Desirable:
- Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments.
- Direct exposure to customer success models or account management frameworks.
- Previous experience visiting or interacting face-to-face at a customer site.
- Comfort using CRM databases, SharePoint, or project management software platforms.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world's leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Experience Executive in Leeds employer: Ligentia
Ligentia is an exceptional employer that fosters a collaborative and stimulating work environment, perfect for those looking to grow in the dynamic logistics industry. With a strong focus on employee development, you will benefit from mentorship and clear pathways to advance your career, all while working with renowned clients and innovative technology. Join us to be part of a team that values commitment, knowledge, and a genuine sense of achievement in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Experience Executive role.
✨Tip Number 2
Prepare for the interview by understanding Ligentia's values and recent projects. Show us that you’re not just interested in the job, but also in being part of our dynamic team and contributing to our success.
✨Tip Number 3
Practice your communication skills! Since this role requires outstanding verbal and written abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Ligentia family.
We think you need these skills to ace Customer Experience Executive in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Executive role. Highlight any customer-facing experience and your ability to manage multiple tasks, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're excited about joining Ligentia. Be genuine and let your personality come through.
Showcase Your Attention to Detail:We love a meticulous eye! Ensure your application is free from typos and formatting errors. This not only shows your attention to detail but also reflects your professionalism.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ligentia
✨Know Your Customer Experience Basics
Before the interview, brush up on key customer experience concepts and frameworks. Understand what makes a great customer experience and be ready to discuss how you can contribute to that at Ligentia.
✨Showcase Your Communication Skills
Since outstanding communication is crucial for this role, prepare examples of how you've effectively communicated in previous roles. Think about times when your clear communication made a difference in resolving issues or building relationships.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage multiple deadlines. Share specific strategies or tools you use to stay organised, as this will show your ability to handle the dynamic nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the mentorship structure, and the types of challenges you might face. This not only shows your interest in the role but also helps you gauge if Ligentia is the right fit for you.
