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- Tasks: Design and launch a global reporting framework to transform customer data insights.
- Company: Join Ligentia, a dynamic company revolutionising customer data management.
- Benefits: Flexible work environment, collaborative culture, and opportunities for professional growth.
- Why this job: Make a real impact by automating processes and enhancing customer experience.
- Qualifications: 3-5 years in BI or customer analytics, with dashboard design skills.
- Other info: Work with leading brands in a fast-paced, innovative industry.
The predicted salary is between 36000 - 60000 £ per year.
Join Ligentia on a mission to move away from fragmented, manual reporting and create a standardised, global "single source of truth" for customer data. We are looking for two adaptable and dynamic analysts to join our Global Customer Team; these are high-impact roles where you will design and launch our first global reporting framework. Your expertise will transform our data landscape, automating complex processes and empowering our Customer Experience teams to shift their focus from manual data entry to high-value strategic growth and customer retention.
While both roles share a core mission, we are looking for specialists in two key areas:
- Functional/Operational: Focused on deep-dive data interrogation, trend analysis, and uncovering the meaningful story behind the numbers.
- UI/UX Design: Focused on creating an exceptional user experience - building high-end, customer-facing dashboards and mastering the art of visual storytelling.
Your Role:
- Global Alignment: Implement standardised dashboards and KPI frameworks across the UK, Australia, Poland and the Netherlands within your first 12 months.
- Data Integrity: Serve as the strategic lead for data requests to ensure global consistency and promote efficient, automated reporting habits.
- Innovation & AI: Leverage advanced analytics and AI to automate recurring reports, identifying meaningful efficiency gains for our global customers.
- Professional Storytelling: Translate complex operational data into clear, professional narratives for high-level customer business reviews.
- Collaborative Development: Partner with our Data Engineering team to help build and refine a modern, scalable tech stack.
What You’ll Need:
Essential:
- Ideally 3-5 years of experience in BI, customer analytics, or operational reporting environments.
- Proficiency in dashboard design and data modelling using tools like Tableau, Power BI, or Looker. SQL knowledge is a major plus.
- An understanding of how to leverage AI tools to drive better insights and operational efficiency.
- Ability to thrive in fast-paced environments.
- You don’t just provide data; you provide actionable recommendations and strategic thinking.
Desirable:
- Knowledge of supply chain/logistics KPIs.
- Proficiency in SQL for data extraction and transformation.
- Familiarity with AI/ML tools and languages, including Python, R, Azure ML, or AWS SageMaker.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now.
Customer Data Insights Analyst in Leeds employer: Ligentia
Contact Detail:
Ligentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Data Insights Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn or other platforms. Ask them about their experiences and the company culture. This not only shows your interest but can also give you insider info that might help you stand out in interviews.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your skills in BI, customer analytics, and dashboard design can directly benefit Ligentia's mission. Practise articulating your past experiences in a way that aligns with their goals of creating a global reporting framework.
✨Tip Number 3
Show off your data storytelling skills! Bring examples of your previous work where you've transformed complex data into clear narratives. This will demonstrate your ability to provide actionable insights, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ligentia team and ready to contribute to their exciting journey.
We think you need these skills to ace Customer Data Insights Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Data Insights Analyst. Highlight your experience in BI, customer analytics, and any relevant tools like Tableau or Power BI. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Share why you're passionate about data and how you can contribute to creating a global reporting framework. Be genuine and let your personality shine through.
Showcase Your Technical Skills: Don’t forget to mention your proficiency in SQL and any experience with AI tools. We’re looking for someone who can leverage these skills to drive insights and efficiency, so make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Ligentia
✨Know Your Data Tools
Make sure you’re well-versed in the tools mentioned in the job description, like Tableau, Power BI, or Looker. Brush up on your SQL skills too, as they’ll likely come up during the interview. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've conducted deep-dive data analysis and uncovered trends. Think about a time when your insights led to actionable recommendations. This will demonstrate your ability to transform data into meaningful narratives, which is crucial for the role.
✨Understand the Business Context
Familiarise yourself with the logistics and supply chain industry, especially the KPIs that matter. Showing that you understand the bigger picture and how your role fits into it will impress the interviewers and highlight your strategic thinking.
✨Be Ready to Collaborate
Since this role involves working closely with the Data Engineering team, be prepared to discuss your experience in collaborative projects. Highlight any instances where you’ve partnered with others to build or refine tech stacks, as teamwork is key in this position.