At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join Ligentia, a leading player in supply chain management with a vibrant culture.
- Benefits: Enjoy a flexible work environment and the chance to work with top global brands.
- Other info: Collaborative atmosphere with opportunities for personal and professional development.
- Why this job: Be a customer success champion and make a real impact on business growth.
- Qualifications: Experience in account management and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proficiency in supply chain management and logistics. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills.
Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
A & D Key Account Manager (Permanent) in Leeds employer: Ligentia
Ligentia is an exceptional employer located in Leeds, offering a dynamic and collaborative work environment that prioritises customer success and employee growth. With a focus on strategic account management, employees are empowered to drive commercial success while enjoying flexible working arrangements and the opportunity to engage with some of the world's leading retailers. The company fosters a culture of innovation and teamwork, ensuring that every team member can contribute meaningfully to the organisation's goals.
StudySmarter Expert Advice🤫
We think this is how you could land A & D Key Account Manager (Permanent) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Ligentia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Ligentia’s products and recent news. Show us you’re not just another candidate; demonstrate your passion for customer success and how you can contribute to our growth strategies.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled customer challenges before. We love candidates who can think on their feet and provide seamless service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace A & D Key Account Manager (Permanent) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management, customer success, and any relevant achievements that showcase your ability to drive growth and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts and built strong relationships with customers.
Showcase Your Analytical Skills:Since this role involves analysing customer data and developing growth strategies, be sure to mention any experience you have with data analysis or strategic planning. We love candidates who can think critically and make data-driven decisions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ligentia
✨Know Your Accounts
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Ligentia can add value. This shows your commitment and strategic thinking.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Highlight your proactive approach and how you ensured seamless service delivery. This will demonstrate your fit for the role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial analysis. Share specific instances where your decisions positively impacted EBITDA growth or customer retention.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Engage with your interviewers, ask insightful questions, and show genuine interest in their experiences at Ligentia. This will help you stand out as a customer success champion.
