At a Glance
- Tasks: Manage key customer accounts and drive growth through strategic planning and relationship building.
- Company: Join a leading logistics company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be the voice of customers and make a real impact on their experience and satisfaction.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
We're looking for a Strategic Key Account Manager (known internally as a Customer Experience Manager) to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Proficiency in supply chain management and logistics.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Key Account Manager employer: Ligentia
Ligentia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the vibrant city of Leeds. As a Key Account Manager, you will thrive in an environment that champions customer success and collaboration, with ample opportunities to enhance your skills and drive meaningful impact on our commercial success. Enjoy the benefits of working within a supportive team that values innovation and excellence, making Ligentia a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your achievements and how they relate to the role. Use specific examples that highlight your customer success experience and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in account management, customer success, and any relevant achievements that showcase your ability to drive growth and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our goals at Ligentia. Be specific about how you can contribute to our commercial success.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical skills in action and how you've delivered customer-focused solutions that made a difference.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ligentia
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and opportunities. This will show your potential employer that you're not just a candidate but someone who genuinely cares about their customers' success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Highlight your analytical skills and how you’ve used data to drive decisions. This will demonstrate your ability to proactively resolve issues and ensure seamless service delivery.
✨Demonstrate Your Commercial Mindset
Be ready to discuss how you've contributed to revenue growth in previous roles. Talk about your experience with cross-selling and upselling, and how you’ve identified improvement areas within existing accounts. This will align perfectly with the role's focus on increasing EBITDA growth.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Use the interview to showcase your communication skills. Ask insightful questions about the company’s culture and customer strategies, and engage with your interviewers. This will help you stand out as a customer success champion.
