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For Companies At a Glance
- Tasks: Manage customer accounts, drive retention, and implement growth strategies.
- Company: Join Ligentia, a leader in supply chain management with a tech-forward vision.
- Benefits: Enjoy a hybrid work model, flexible hours, and a collaborative environment.
- Why this job: Be a customer success champion while working with top global brands.
- Qualifications: Experience in customer experience or account management is essential.
- Other info: Work in a stimulating atmosphere that values teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Experience Manager to join us in Leeds. This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth. Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
Proven work experience as a Customer Experience Manager or in a similar account management role. Proven ability to manage multiple customers and projects efficiently. Financial acumen and budget management expertise. Strong risk management and contingency planning skills. Proficiency in supply chain management and logistics.
We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.
Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
Contact Detail:
Ligentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experiences Manager
✨Tip Number 1
Familiarise yourself with Ligentia's products and services. Understanding what we offer will help you articulate how you can enhance customer experiences and drive growth effectively.
✨Tip Number 2
Network with current employees or industry professionals who have experience in customer experience management. They can provide insights into our company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your problem-solving skills and ability to drive retention and growth, as these are key aspects of the role.
✨Tip Number 4
Stay updated on the latest trends in customer experience and account management. Being knowledgeable about industry best practices will demonstrate your commitment to excellence and innovation in this field.
We think you need these skills to ace Customer Experiences Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management and account management. Use specific examples that demonstrate your ability to drive customer retention and growth, as well as your financial acumen.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Ligentia's goals. Mention your experience in developing customer growth strategies and your ability to build strong relationships with clients.
Showcase Problem-Solving Skills: Provide examples in your application of how you've proactively identified and resolved customer challenges in previous roles. This will demonstrate your strategic planning abilities and your commitment to seamless service delivery.
Highlight Team Collaboration: Emphasise your experience working collaboratively with various teams to meet customer needs. Mention any specific projects where you successfully aligned customer success efforts with business goals, showcasing your teamwork skills.
How to prepare for a job interview at Ligentia
✨Showcase Your Customer-Centric Mindset
As a Customer Experience Manager, it's crucial to demonstrate your passion for customer success. Prepare examples of how you've previously enhanced customer relationships and driven retention. Highlight specific strategies you've implemented that led to measurable improvements.
✨Demonstrate Financial Acumen
Since the role involves increasing EBITDA growth, be ready to discuss your experience with budget management and financial analysis. Bring examples of how you've successfully managed accounts to improve profitability and share insights on how you can apply this at Ligentia.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you've handled customer challenges in the past. Think of specific situations where you identified issues and implemented solutions that ensured seamless service delivery. This will showcase your proactive approach and strategic thinking.
✨Familiarise Yourself with Supply Chain Management
Given the importance of supply chain management in this role, brush up on relevant concepts and be prepared to discuss your experience in logistics. Understanding how these elements impact customer satisfaction will set you apart as a candidate who truly understands the business.
