At a Glance
- Tasks: Manage customer accounts, drive retention, and develop new business opportunities.
- Company: Join Ligentia, a leader in the dynamic logistics industry.
- Benefits: Flexible work environment, collaborative culture, and growth opportunities.
- Other info: Fast-paced environment with a focus on operational excellence and customer success.
- Why this job: Be part of a tech-driven company making waves with top global brands.
- Qualifications: Experience in customer experience management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Join Ligentia! We're looking for a strategic Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role. This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.
This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
What You'll Need:
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Proficiency in supply chain management and logistics.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now!
Customer Experience Manager (Strategic Account Manager) employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment in Leeds that fosters employee growth and innovation. As a Customer Experience Manager, you will have the opportunity to work with leading retailers and brands, driving commercial success while enjoying a flexible workplace culture that values your contributions and encourages professional development. Join us to be part of a team that is committed to excellence and making a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager (Strategic Account Manager)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Experience Manager role.
✨Tip Number 2
Prepare for those interviews by researching Ligentia and understanding their customer-centric approach. We recommend practising common interview questions and tailoring your answers to highlight your experience in account management and customer success. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to Ligentia’s growth and success!
We think you need these skills to ace Customer Experience Manager (Strategic Account Manager)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in account management and customer success, and don’t forget to sprinkle in some examples of how you've driven growth and retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your skills align with our needs. Be sure to mention specific strategies you've implemented that led to customer success.
Showcase Your Problem-Solving Skills:In your application, give us a sneak peek into your problem-solving prowess. Share a story where you identified a challenge and turned it into an opportunity for your customers. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Ligentia's customer base and their needs. Familiarise yourself with their key accounts and think about how you can enhance their experience. This will show your genuine interest and strategic mindset.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Highlight your analytical skills and how you've used data to drive decisions. This will demonstrate your ability to proactively manage customer relationships and ensure service excellence.
✨Demonstrate Financial Acumen
Since the role involves increasing EBITDA growth, be ready to discuss your experience with budget management and financial strategies. Bring examples of how you've contributed to financial success in previous roles, as this will resonate well with the interviewers.
✨Build Rapport with Interviewers
Remember, this role is all about relationship management. Use the interview to showcase your communication skills and ability to connect with others. Ask insightful questions about the team and company culture to show you're a great fit for their collaborative environment.
