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For Companies At a Glance
- Tasks: Manage customer accounts, drive retention, and develop new business opportunities.
- Company: Join Ligentia, a dynamic company in the logistics industry.
- Benefits: Flexible work environment, collaborative culture, and growth opportunities.
- Why this job: Be a customer success champion and make a real impact on leading brands.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Fast-paced environment with brilliant customers and a tech-driven vision.
The predicted salary is between 36000 - 60000 £ per year.
Join Ligentia! We are looking for a Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
What You'll Need:
Essential
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Desirable
- Proficiency in supply chain management and logistics.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now!
Customer Experience Manager employer: Ligentia
Contact Detail:
Ligentia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ligentia. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Ligentia's values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission and customer-centric approach.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled customer challenges. We love candidates who can think on their feet and provide solutions that drive success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression and shows us you’re genuinely interested in joining the Ligentia team.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in account management and customer success, and don’t forget to showcase your problem-solving skills and financial acumen!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how your skills align with our goals at Ligentia. Keep it engaging and personal!
Showcase Your Achievements: When detailing your work experience, focus on specific achievements that demonstrate your ability to drive customer retention and growth. Numbers speak volumes, so include any relevant metrics or KPIs you've hit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ligentia!
How to prepare for a job interview at Ligentia
✨Know Your Customer Accounts
Before the interview, dive deep into the customer accounts you'll be managing. Understand their history, challenges, and successes with Ligentia. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled customer challenges in the past. Highlight your analytical skills and how you’ve used data to drive decisions. This will demonstrate your ability to ensure seamless service delivery and operational excellence.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves liaising between customers and internal teams, showcasing your communication skills will be crucial. Consider role-playing with a friend to refine your presentation style.
✨Understand Market Trends
Brush up on current market trends and customer expectations in the logistics and supply chain industry. Being knowledgeable about these topics will not only impress your interviewers but also position you as a candidate who can contribute to strategic planning and growth.