At a Glance
- Tasks: Own customer accounts and manage day-to-day service queries with support from a mentor.
- Company: Join Ligentia, a fast-growing company in the logistics industry.
- Benefits: Gain valuable skills, flexible work environment, and opportunities for career progression.
- Other info: Exciting growth opportunities in a collaborative and supportive workplace.
- Why this job: Develop account management skills while working with top brands and dynamic teams.
- Qualifications: Experience in customer service or account coordination; strong communication and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Ligentia! In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn "what good looks like", and develop commercial awareness before stepping into full responsibility over time.
Your Role:
- Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer. Reviews with your mentor's support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months.
What You'll Need:
- Essential Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management).
- Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously.
- Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready.
- A meticulous eye for detail - inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you.
- High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems.
- Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions.
- A strong willingness to learn; deep supply chain knowledge isn't required on day one, but you must be keen to pick it up.
Desirable:
- Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments.
- Direct exposure to customer success models or account management frameworks.
- Previous experience visiting or interacting face-to-face at a customer site.
- Comfort using CRM databases, SharePoint, or project management software platforms.
Why Ligentia? Why now?
- Accelerated growth in one of the most dynamic industries you can imagine.
- Brilliant customers including some of the world’s leading retailers and best-known brands.
- A tech vision and roadmap that will turn heads for all the right reasons.
- Colleagues with high commitment and unrivalled knowledge, combined with low ego.
- A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.
However you look at it, Ligentia is a great place to be right now. Ready to join us? Apply now!
Customer Experience Executive employer: Ligentia
Ligentia is an exceptional employer that fosters a collaborative and stimulating work environment, perfect for those looking to grow in the customer experience field. With a strong mentorship structure and clear pathways for career progression, employees can expect to develop their skills while working with renowned clients in a dynamic industry. The company's commitment to innovation and employee well-being makes it a truly rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ligentia on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Executive.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with the role's requirements. We want to hear how you’ve handled customer queries or managed multiple tasks – so have some solid examples ready!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Remember, this role is all about building relationships, so let your personality shine through while keeping it professional.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows we’re genuinely interested and appreciate the opportunity to chat about the role.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Executive role. Highlight any customer-facing experience and your ability to manage multiple tasks, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're excited about joining Ligentia. Be genuine and let your personality come through.
Showcase Your Attention to Detail:We love a meticulous eye! When submitting your application, double-check for any typos or formatting errors. A polished application shows us you care about the details, which is crucial in this role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, do your homework on Ligentia and its customers. Understand their business model, key clients, and recent news. This will help you demonstrate your genuine interest in the role and show that you're ready to build those operational relationships.
✨Showcase Your Communication Skills
Since outstanding written and verbal communication is crucial for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you had to present information clearly or resolve customer queries—these stories will highlight your capabilities.
✨Demonstrate Your Attention to Detail
Bring along examples of your work that showcase your meticulous eye for detail. Whether it’s a polished report or a well-organised presentation, being able to point out how you catch inconsistencies will impress your interviewers and align with what they’re looking for.
✨Express Your Willingness to Learn
Ligentia values a strong willingness to learn, especially regarding supply chain knowledge. Be prepared to discuss how you've approached learning new skills in the past and express your enthusiasm for picking up new concepts quickly in this role.
