At a Glance
- Tasks: Lead customer implementation projects from start to finish, ensuring exceptional delivery.
- Company: Join Ligentia, a dynamic player in the supply chain and logistics industry.
- Benefits: Flexible work environment, collaborative culture, and opportunities for professional growth.
- Other info: Work with leading brands and enjoy a supportive team atmosphere.
- Why this job: Shape the future of customer solutions in a fast-paced, innovative setting.
- Qualifications: Experience in project management within supply chain or logistics is essential.
The predicted salary is between 50000 - 60000 £ per year.
Join Ligentia! As our Customer Solutions Project Manager, you will be responsible for leading the delivery of customer implementations from start to finish. Working with both new and existing strategic clients, you will ensure projects are delivered on time, within scope, and to an exceptional standard.
A critical part of this role is to build a more structured and consistent approach to our implementations. You will directly shape how we scale by creating the clear processes, tools, templates, and ways of working that the wider business will follow.
Your Role:
- Delivery & Projects: Lead end-to-end implementation projects from initial kick-off through to post-go-live "hypercare" support. Develop detailed project plans, manage budgets, track risks, and provide regular updates to stakeholders.
- Customers & Stakeholders: Act as the primary point of contact for clients during implementation. Build strong relationships, manage expectations, and support seamless handovers from the sales/tender stage into live delivery.
- Process & Continuous Improvement: Capture lessons learned after each project to improve our templates and guidance, ensuring a highly consistent approach across the business.
- Team & Leadership: Line manage, support, and develop project team members, including a Project Support Analyst. Provide project management best practice guidance to internal operations, technology, and customer teams.
What You'll Need:
Essential
- Considerable experience in project or implementation management.
- Proven background working within supply chain, logistics, or technology environments.
- A proven track record of managing complex, multi-stakeholder projects and successfully handling multiple priorities simultaneously.
- Confident and clear communication skills, with the ability to engage, collaborate with, and influence senior stakeholders.
- Good knowledge of standard project management tools (e.g. MS Project, Jira, or similar).
Desirable
- A recognised project management qualification (PMP, APICS, Prince2, or equivalent).
- Experience working specifically within global supply chain operations or freight forwarding.
- Knowledge of dedicated supply chain systems, such as Transportation Management Systems (TMS) or similar platforms.
- Practical experience setting up, documenting, or improving implementation processes and methodologies from scratch.
- Familiarity with Agile ways of working.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Implementation Project Manager (Supply Chain / Logistics) in Bradford employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and growth. As a Customer Implementation Project Manager, you will have the opportunity to lead impactful projects within a rapidly growing industry, supported by a team of knowledgeable colleagues who are committed to excellence. With a focus on continuous improvement and employee development, Ligentia provides the tools and resources necessary for you to thrive in your career while working with some of the world's leading brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Project Manager (Supply Chain / Logistics) in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to customer implementations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to discuss specific examples of how you've led complex projects, managed stakeholders, and improved processes. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Ligentia.
We think you need these skills to ace Customer Implementation Project Manager (Supply Chain / Logistics) in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Implementation Project Manager. Highlight your experience in project management, especially within supply chain and logistics, and don’t forget to mention any relevant tools you’ve used like MS Project or Jira.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your experience with multi-stakeholder projects and your approach to building strong client relationships.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex projects. Use metrics where possible to show how you’ve delivered results, whether it’s on time delivery, budget management, or process improvements.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Ligentia
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand your past project experiences, especially those related to supply chain and logistics. Be ready to discuss specific challenges you faced, how you managed multiple stakeholders, and the outcomes of your projects. This will show that you can lead implementations effectively.
✨Master the Tools of the Trade
Familiarise yourself with standard project management tools like MS Project or Jira. If you have experience with Transportation Management Systems (TMS), be prepared to talk about it. Demonstrating your technical knowledge will give you an edge and show that you're ready to hit the ground running.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Use clear and confident communication to engage them. Share examples of how you've successfully managed client relationships in the past, as this role requires strong stakeholder management skills.
✨Showcase Your Continuous Improvement Mindset
Be ready to discuss how you've captured lessons learned from previous projects and how you've used that feedback to improve processes. Highlighting your commitment to continuous improvement will resonate well with Ligentia's focus on structured and consistent implementations.
