At a Glance
- Tasks: Manage customer accounts, drive retention, and develop new business opportunities.
- Company: Join Ligentia, a dynamic company in the logistics industry.
- Benefits: Flexible work environment, collaborative culture, and growth opportunities.
- Other info: Work with leading retailers and brands in a fast-paced environment.
- Why this job: Be part of a tech-driven team making a real impact in customer experience.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join Ligentia! We're looking for a strategic Customer Experience Manager to join us in Leeds. Please note: this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.
This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products. This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations.
The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.
Your Role:
- Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.
- Business Development: Develop new business within existing accounts, identifying improvement areas.
- Customer Relationship Management: Serve as the communication link between customers and internal teams.
- Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.
- Strategic Planning: Contribute to customer growth strategies and analysis.
- Operational Excellence: Ensure timely delivery of solutions, meet KPIs, and maintain customer health.
What You'll Need:
- Proven work experience as a Customer Experience Manager or in a similar account management role.
- Proficiency in supply chain management and logistics.
- Demonstrated ability to communicate, present, and influence key stakeholders.
- Experience in delivering customer-focused solutions based on customer needs.
- Proven ability to manage multiple customers and projects efficiently.
- Financial acumen and budget management expertise.
- Strong problem-solving and analytical skills.
- Proven ability to improve operational efficiency.
- Keen understanding of market trends and customer expectations.
- Strong risk management and contingency planning skills.
- Ability to adapt to a fast-paced, dynamic environment.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Experience Manager (Strategic Account Manager) in Bradford employer: Ligentia
Ligentia is an exceptional employer located in Leeds, offering a dynamic and collaborative work environment that fosters employee growth and innovation. With a focus on customer success and strategic account management, employees are empowered to drive meaningful impact while working with renowned global brands. The company promotes a culture of flexibility and teamwork, ensuring that every team member feels valued and engaged in their contributions to the business's commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager (Strategic Account Manager) in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ligentia. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ligentia’s values, recent projects, and their approach to customer experience. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in customer management. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Experience Manager (Strategic Account Manager) in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in account management and customer success, and don’t forget to mention any relevant skills in supply chain management and logistics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background aligns with our goals at Ligentia. Be sure to mention specific examples of how you've driven customer retention and growth in previous roles.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your analytical mindset. Share instances where you've proactively identified and resolved customer challenges. This will show us that you’re not just about maintaining relationships but also about enhancing them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Ligentia team!
How to prepare for a job interview at Ligentia
✨Know Your Customer Inside Out
Before the interview, dive deep into Ligentia's customer base and understand their needs. Familiarise yourself with their key accounts and think about how you can enhance their experience. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer challenges in the past. Be ready to discuss specific situations where you identified issues and implemented solutions. This will demonstrate your ability to think on your feet and your commitment to customer success.
✨Highlight Your Financial Acumen
Since this role involves increasing EBITDA growth, be prepared to discuss your experience with budget management and financial analysis. Bring examples of how you've contributed to financial success in previous roles, as this will resonate well with the interviewers.
✨Emphasise Collaboration and Communication
As a Customer Experience Manager, you'll need to work closely with various teams. Share instances where you've successfully collaborated with others to achieve a common goal. This will illustrate your ability to build strong relationships and communicate effectively, which is crucial for this role.
