At a Glance
- Tasks: Own customer accounts, manage service queries, and drive KPI reviews with mentorship.
- Company: Join Ligentia, a dynamic company in the logistics industry with a collaborative culture.
- Benefits: Flexible work environment, career growth opportunities, and support from experienced mentors.
- Other info: Progress into a full Customer Experience Manager role within 18-24 months.
- Why this job: Gain valuable account management skills and make an impact in a fast-paced industry.
- Qualifications: Experience in customer service, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Join Ligentia! In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn "what good looks like", and develop commercial awareness before stepping into full responsibility over time.
Your Role:
- Account Ownership: Act as the primary, go-to contact for day-to-day service queries, building genuine operational and mid-management relationships with your assigned customer.
- Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor’s guidance.
- Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service delivery challenges.
- Team Support: Assist the broader CXM team by preparing comprehensive meeting packs, drafting customer advisories, managing post-meeting action logs, and supporting new customer implementations.
- Operational Excellence: Consistently apply the CX team's core toolkits, including the Customer Charter and health checks, while maintaining internal SharePoint documentation to a high standard.
- Career Growth: This position serves as a direct gateway; with your mentor's support, you will naturally inherit greater commercial responsibilities, typically progressing into a full CXM role within 18-24 months.
What You'll Need:
- Essential: Experience within a customer-facing environment (e.g. customer service, account coordination, or junior account management).
- Exceptional capability to effectively prioritise and manage multiple shifting tasks and deadlines simultaneously.
- Outstanding written and verbal communication skills, ensuring emails, updates, and presentations are polished and customer-ready.
- A meticulous eye for detail - inconsistencies in trackers, data gaps, or formatting errors should naturally stand out to you.
- High comfort level working across Microsoft Office apps (Excel, PowerPoint, Word, Outlook, Teams) and an agility to learn new internal systems.
- Strong ability to build rapport with customers and collaborate seamlessly with colleagues across different functions.
- A strong willingness to learn; deep supply chain knowledge isn't required on day one, but you must be keen to pick it up.
Desirable:
- Prior experience within logistics, freight forwarding, supply chain, or 3PL/4PL environments.
- Direct exposure to customer success models or account management frameworks.
- Previous experience visiting or interacting face-to-face at a customer site.
- Comfort using CRM databases, SharePoint, or project management software platforms.
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Ready to join us? Apply now!
Customer Experience Executive in Bradford employer: Ligentia
At Ligentia, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can develop your customer experience skills under the mentorship of seasoned professionals. Our collaborative culture fosters growth and innovation, providing ample opportunities for career advancement within the logistics sector. With a focus on operational excellence and a commitment to employee well-being, Ligentia is the perfect place for those seeking meaningful and rewarding employment in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in Bradford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ligentia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ligentia’s values, recent projects, and their customer base. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Ligentia team!
We think you need these skills to ace Customer Experience Executive in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Executive role. Highlight any customer-facing experience and your ability to manage multiple tasks, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re excited about joining Ligentia. Don’t forget to mention how you can contribute to our team!
Showcase Your Attention to Detail:We love a meticulous eye! Ensure your application is free from typos and formatting errors. This not only shows your attention to detail but also reflects your professionalism.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Ligentia
✨Know Your Customer Experience Basics
Before the interview, brush up on key customer experience principles. Understand what makes a great customer interaction and be ready to discuss how you can apply these in your role. This will show that you're not just interested in the job, but also in delivering exceptional service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think of examples from your past experiences where you successfully resolved issues or built relationships. This will demonstrate your problem-solving skills and ability to manage customer expectations.
✨Showcase Your Communication Skills
Since outstanding communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation on a relevant topic to showcase your written and verbal skills. Remember, clarity is key!
✨Demonstrate Your Willingness to Learn
Ligentia values a strong willingness to learn, especially in the logistics and supply chain sectors. Be prepared to discuss how you've approached learning new skills in the past and express your enthusiasm for picking up industry knowledge. This will highlight your growth mindset and adaptability.
