At a Glance
- Tasks: Support customers using Ligentix, maintain guides, test features, and handle data tasks.
- Company: Join Ligentia, a global leader in tech-enabled supply chain management.
- Benefits: Gain a recognised qualification while working in a dynamic team environment.
- Other info: Opportunity for permanent role after successful apprenticeship completion.
- Why this job: Kickstart your career with real-world experience and mentorship in a thriving company.
- Qualifications: 5 GCSEs (A*-C) and a willingness to learn and solve problems.
The predicted salary is between 19350 - 23650 £ per year.
Join our Customer Solutions team and help customers and branches get the most from Ligentix, our customer platform. You'll support users day to day, keep our guides and content up to date, help test new features, and take on basic reporting and data work, all while working towards a recognised qualification.
Ligentia is a global tech-enabled supply chain manager that has been keeping things moving for companies with complex networks for nearly 30 years. Powered by our proprietary software platform, Ligentix, we give major brands complete, end-to-end visibility of their freight from factory to final delivery. Now part of the global Asyad Group, we employ over 1,300 passionate problem-solvers across Europe, Asia, and the Americas, making us an exciting, innovative place for an apprentice to kickstart their career.
This apprenticeship sits within our Customer Solutions Team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualifications. You'll be supported by an experienced team throughout, with mentoring alongside your structured training.
Duties:
- Support customers and branches with Ligentix, answering queries and helping them get the most from the platform.
- Assist with customer onboarding and training, helping new users get up and running.
- Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find.
- Support the testing of new features before release, helping catch issues early.
- Troubleshoot user issues and escalate where appropriate.
- Support system rollouts and drive user adoption.
- Produce basic reports and help identify process improvements.
- Carry out data validation and basic analysis.
Training Outcome:
Progression within the Customer Solutions Team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship.
Skills Required:
- Communication skills
- Attention to detail
- Organisation skills
- Excel and SharePoint
- Written communication skills
- Basic numeracy
- Comfort working with data
- Prioritise
- Able to juggle several tasks
- Willing to learn
- Ask questions
- Take ownership of problems
Qualifications:
Essential - GCSE - 5 GCSEs - A*-C
Course Information:
Course: Data technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements:
Working Week: Days and shifts to be confirmed.
Expected Duration: 1 Year 6 Months
Training Provider: BPP PROFESSIONAL EDUCATION LIMITED
Customer Solution Apprentice (Ligentia) employer: LIGENTIA UK LIMITED
Ligentia is an exceptional employer that fosters a dynamic and supportive work environment, perfect for apprentices eager to develop their skills in customer solutions. With a commitment to employee growth, you will receive structured training and mentorship while working with cutting-edge technology in a global setting. The collaborative culture encourages innovation and problem-solving, making it an ideal place to launch your career in the supply chain industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Apprentice (Ligentia)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LIGENTIA UK LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LIGENTIA UK LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solution Apprentice (Ligentia)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LIGENTIA UK LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at LIGENTIA UK LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LIGENTIA UK LIMITED!
How to prepare for a job interview at LIGENTIA UK LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
