Service Delivery Executive (x2)
- Ligentia
- Leeds/Romford, United Kingdom
- Service Delivery
Join Ligentia!
As a Service Delivery Executive at Ligentia, you will play a key role in managing day-to-day freight operations for non-UK imports (Cross-Trade) and near-UK export origin shipments (Outports) heading into global destinations. Working closely with our Customer Success team, overseas offices, and trusted international agency partners, you will ensure end-to-end operational excellence, data accuracy, and timely service delivery for leading international brands.
Your Role:
- Manage day-to-day operations for non-UK imports (e.g. shipments moving across Europe into France, Italy, Germany) and Outport export origins (such as Turkey, Egypt, and Morocco).
- Accept and process shipments accurately in CargoWise, maintaining high standards of data integrity.
- Act as the primary operational point of contact for overseas agents and partners, ensuring smooth customs clearances and freight movements.
- Check shipment documentation, resolve operational queries, and support the Customer Success team with expert guidance.
- Cost and invoice shipments, monitor profit margins, flag commercial discrepancies, and complete weekly and month-end file closes.
- Collaborate across internal teams to deliver against customer KPIs and produce accurate internal operational reporting.
What You’ll Need:
Essential
- Operational experience in Freight Forwarding (Sea and Air freight) OR an interest in developing a career within the industry.
- Good understanding or strong willingness to learn import/export shipping processes and documentation.
- Confident communication skills with a customer-first mindset.
- High attention to detail with a structured, process-driven approach to problem-solving.
Desirable
- Prior freight forwarding or logistics experience (Sea Freight / Air Freight).
- Hands-on experience using CargoWise.
- Previous exposure to Cross-Trade operations or non-UK import workflows (particularly across Europe, Turkey, North Africa, or the Middle East).
Why Ligentia? Why now?
Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
Service Delivery Executive (x2) in Romford employer: Ligentia Group
Ligentia Group is an attractive employer due to its focus on professional development and a collaborative work environment. Employees engage in meaningful roles that leverage their skills in logistics and data analysis, contributing to both personal and organizational success.
