At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and high-quality service delivery.
- Company: Liftec Express, a pioneer in the British lift industry.
- Benefits: Competitive salary, car allowance, bonus, generous pension, and 25 days holiday.
- Other info: Join a growing PE-backed business focused on safety and customer satisfaction.
- Why this job: Take ownership of a key region and drive operational excellence.
- Qualifications: Proven senior leadership experience in operational performance and P&L management.
The predicted salary is between 70000 - 90000 £ per year.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Opportunity
This pivotal role leads Liftec Express’s service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high‑quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and develop a high‑performance, customer‑focused culture.
Responsibilities
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs, including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Customer & Stakeholder Management
- Build strong relationships with key customers, consultants and stakeholders
- Act as an escalation point for operational and service‑related issues
- Ensure high levels of customer satisfaction and long‑term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high‑performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross‑functional and regional initiatives across the business
Qualifications & Requirements
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high‑performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non‑technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial
Behaviours & Values
- Open‑minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long‑term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Benefits
- Car allowance
- Bonus
- Generous pension (Aviva)
- Holiday – 25 days plus bank holidays
- Employee Assistance Programme
- Death in Service – 3 × Salary
- Employee Referral Scheme
- Discounts Platform
- Enhanced family policies
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE‑backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Southampton employer: Liftec Express
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to take full operational and commercial ownership in a dynamic and growing environment. With a strong focus on safety, ethics, and quality, employees benefit from a supportive culture that prioritises professional development and operational excellence, alongside a competitive salary and extensive benefits package. Join us in shaping the future of lift servicing and maintenance while enjoying the unique advantages of working within a respected brand in the engineering services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and its competitors. Understand their service offerings and recent projects. This will help you speak confidently about how your experience aligns with their goals and how you can drive operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved operational performance and customer satisfaction in previous roles. Highlight your ability to build high-performing teams and drive engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of service excellence.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Head of Service Operations role. Highlight your operational leadership experience, especially in engineering services or lift maintenance, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Liftec Express. Share your passion for operational excellence and how you can drive customer satisfaction and performance in our team.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved operational performance and profitability in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Liftec Express
✨Know Your Stuff
Make sure you brush up on your knowledge of lift servicing and maintenance, as well as the engineering services sector. Familiarise yourself with Liftec Express's operations, values, and recent projects to show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and improved operational performance in previous roles. Highlight your experience in managing P&L and driving customer satisfaction, as these are key aspects of the Head of Service Operations role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about past challenges you've faced in operational leadership and how you navigated them, especially in high-pressure situations.
✨Ask Insightful Questions
Prepare thoughtful questions about Liftec Express's future plans, operational challenges, and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
